Business ProfileforAir McCall, Inc

To Whom It May Concern, I am writing to file a formal complaint against Air Mc Call Air Conditioning Company and its subsequent parent company, Waychoff's Heating and Air Conditioning, regarding the purchase and service of a defective air conditioning unit. On May 17, 2017, I purchased an air conditioning unit, Model#Q7RE-042K, Serial Number Q7F170406807, manufactured by Frigidaire, from Air Mc Call Air Conditioning Company located at 6662 Columbia Park Drive South Suite 1, Jacksonville, Florida 32258. The system was accompanied by a ten-year parts and labor warranty. However, the unit has proven to be faulty from the beginning, requiring numerous replacements of the condensing coil. The condensing coil was replaced four times on the following dates: August 28, 2019, June 11, 2020, December 22, 2021, and August 25, 2022. Despite the warranty terms explicitly stating that any defective part replacements should be covered at no cost during the ten-year warranty period, Air Mc Call Air Conditioning Company consistently charged me for each condensing coil replacement, amounting to $1,176.10 for the service on December 22, 2021. It is important to note that Air Mc Call took no steps to determine whether the unit was a lemon or a defect from the manufacturer. Instead, they continuously charged for additional services while failing to address the core problem, seemingly to maximize profits at the expense of their customers' satisfaction. Since the closure of Air Mc Call Air Conditioning Company, I have reached out to Waychoff's Heating and Air Conditioning, located at 6929 P****ips Parkway Dr S, Jacksonville, Florida 32256, the company that purchased Air Mc Call, seeking assistance in resolving this matter. Unfortunately, Waychoff's Heating and Air Conditioning has refused to cooperate or provide any support.