Customer ReviewsforWest Texas Exteriors, Inc.

I had seven windows and siding put on the front of my house. After the crew finished the job, I delayed releasing the payment from the loan company. I assumed the owner would come and inspect the job. I waited and eventually got a message asking when I was going to authorize the payment. I replied that I was hesitant to do so because there were several things that needed to be done and the quality of the work was questionable. I reluctantly authorized the payment and never heard from them again. They never inquired as to what my concerns were. I just let it go. Recently, I noticed that two of the windows were leaking. The water damage had been hidden from my view by curtains. I called W.T.E. and they said they would have someone come out and look at it in days to months, they were very busy. Besides the water damage there were several things that were just not done well that I am not going to list because this review is long enough. I am extremely disappointed. Im trying to be restrained but ** really not happy right now. I spent all that money that I really dont have for a subpar job at best. W.T.E. seems to have good reviews and the owner said he wanted to do the job right, I guess Im the unlucky one. I think the problem was the crew he contracted with. To end on a positive note, I did get a new shower different installer that I was 100% satisfied with.

Hey *****, this is Destiny. I do not have any notes on your account in regards to your phone calls. We absolutely do guarantee our work. I will get someone out there ASAP. Thank you for bringing this to our attention.

*****, you are the luck guy, because you allowed us to do the work. I had no idea about these issues. We will be out there tomorrow to remedy work. Please call me if you have any questions.

***** after looking at the job, we deserve the bad review. This is not what our customers have expected from us. I am terribly sorry and we will get it resolved.

Had an appointment scheduled and the guy never went out, contacted the "owner" and he said "whatever", For a business owner very unprofessional, disrespectful. Stay away, go with another company! Owner needs to learn Respect!

Hey *******! I took a look at your account with us. All I am seeing is that you were wanting to get your siding done sooner than we could get our crews out there. Please let me know if I am missing something.

Recently had an issue with siding West Texas Exteriors did on our home over nine years ago. They promptly responded to our request, efficiently made the repairs and no charge. They stood behind their product and labor. Would use this company in the future and recommend your using them. Mary ******

****, thank you for your positive feedback. If you ever have anymore questions or concerns, reach out. Thanks!