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          Find a Location

          Cox Communications has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cox Communications

              1341 Crossways Blvd Chesapeake, VA 23320-2897

              BBB Accredited Business

            • Cox Communications

              Newport News Service Center 179 Louise Drive Newport News, VA 23601

              BBB Accredited Business

            • Cox Communications

              Best Square Shopping Center 415 N Military Hwy Norfolk, VA 23502

              BBB Accredited Business

            • Cox Communications

              P. O. Box 117 Fredericksburg, VA 22404

            • Cox Communications

              Williamsburg Service Center 112 New Quarter Dr. Williamsburg, VA 23188-2587

              BBB Accredited Business

            Business ProfileCox Communications

            Cable TVs
            Multi Location Business
            BBB accredited business

            Contact Information

            1341 Crossways Blvd

            Chesapeake, VA 23320-2897

            Get Directions
            Visit Website
            (757) 222-1111

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.37/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            190 complaints closed in last 3 years

            66 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1979

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Cox Communications has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cox Communications

                1341 Crossways Blvd Chesapeake, VA 23320-2897

                BBB Accredited Business

              • Cox Communications

                Newport News Service Center 179 Louise Drive Newport News, VA 23601

                BBB Accredited Business

              • Cox Communications

                Best Square Shopping Center 415 N Military Hwy Norfolk, VA 23502

                BBB Accredited Business

              • Cox Communications

                P. O. Box 117 Fredericksburg, VA 22404

              • Cox Communications

                Williamsburg Service Center 112 New Quarter Dr. Williamsburg, VA 23188-2587

                BBB Accredited Business
              Location of This Business
              1341 Crossways Blvd, Chesapeake, VA 23320-2897
              BBB File Opened:
              12/1/1979
              Years in Business:
              47
              Business Started:
              2/1/1977
              Business Incorporated:
              11/7/1986
              Accredited Since:
              12/1/1979
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of T0149478 for this business, issued by State Corporation Commission - Virginia

              These agencies may include:

              State Corporation Commission - Virginia

              Tyler Building, 1300 E. Main St.

              Richmond VA 23219

              (804) 371-9967

              https://www.scc.virginia.gov

              Type of Entity:
              Corporation
              Business Management
              • Ms. Donna Pell, Executive Assistant
              • Ms. Jan Davis, Customer Advocate
              Contact Information

              Customer Contact

              • Ms. Jan Davis, Customer Advocate
              • Tanika Fagan-Green, Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (757) 222-8013
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              190 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I ordered Cox on 5/14/2024. the order was for 500 mbps at ***/month and a self-service installation. When I received my modem it was dead on arrival. The unit would not power on. I was told by customer service that they needed to send a technician out for $*** to properly install the unit. I said "no, you need to send me a brand new WORKING unit that powers on". They refused to send me a unit and instead made me drive out to a Cox store to pick a new unit myself. I drove out and got the new unit and got it working finally. I received my bill and it is for ***0mbps at $**/month. That is not what I ordered. I have the email of what I ordered. I was on the Cox chat service for an hour this morning and they eventually just started ignoring me. I have screenshots and timestamps. Then I tried the chat service again this afternoon 5/29/2024 and they forwarded me to a call center and I got forwarded to two more departments. I was on the phone with them for 36 minutes and they did not even attempt to solve my problem, they only attempted to sell me more stuff I did not ask for. I said "I want the 500 mbps at ***/month that was agreed on" and they hung up on me.
              Read More
              Read 189 More Complaints

              Customer Reviews

              30 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Scott G

              07/09/2024

              I’ve had Cox for almost 30 years, and the more they upgrade, the worse my services seem to get. I’ve had service techs come to the house the last few years and they get everything working only for it to go out a few weeks later. Internet and phone service constantly go out. They.ve changed modems, buried cables at least 3 times, reduced the number of rooms that receive cable, nothing seems work, and my price continues to go up. Until they figure out whats happening, I would like a discounted rate. They say can’t give me a discount until the issue is resolved. When the services work, they work great. Everyday I lose Internet and phone, 2 or 3 times a hour. Every tech says something different. Just like my services to work.

              Cox Communications Response

              07/17/2024

              Dear BBB, Cox Communications responds to BBB review ID # ***** filed with your office on July 09, 2024. The Cox Sr Customer Care Team attempted to contact our customer in response to his complaint. Unfortunately, we were unsuccessful in reaching them. If our customer would like to speak with us regarding her complaint, he can reach our Sr. Customer Care Team at the phone number that we provided in our voice messages, or by responding to the email that we sent to the email address associated with this complaint. Sincerely, The Cox Sr Customer Care Team
              Read 29 More Customer Reviews

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

              BBB Reports On

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