BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 08/26/1991

Premier Roofing & Siding Contractors, Inc.

Phone: (757) 543-8958Fax: (757) 543-8959

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
11/20/2014Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
Contacted them at least twice to honor guarantee, soffit needing repair
Purchase April 1999, guarantee for 20 years, contacted them in August 2014, sent 2 emails, was told a repair order was written and some one would contact me, eight days later I emailed them again, no one contacted me to evaluate area needing repair. Now the siding on the back of the house has also come down.

Desired Settlement
Correct all damage to the home caused by negligence on their part. Replace damaged wood, siding, soffit, trim, eradicate any mold, etc...

Business Response
Originally a repair call was submitted to our company as ** ******* states in regards to the soffit coming down, along with some photos emailed. We did write up a repair work order and did have someone out to assess. It was stated that there would be a charge to take care of the fallen soffit. This repair did slip through the cracks as we were waiting for our manager to price the repair and since we didn't hear back from ** ******* on asking for the price. We do apologize for that.

A high winds storm hit last weekend, 11/1 - 11/2, that most likely took the siding off the back of the house. From these photos, it is now evident that there is another underlying problem. Somehow water has been getting behind the siding and causing the wood to deteriorate; since we have never been notified of any leaking issues, there was no way of telling.

We will be sending our head mechanic to take a look at the home today, 11/11 if weather holds out this afternoon; if not, it will be tomorrow, 11/12. From there we will get in contact with ** ******* to let her know repair details and schedule any work to be done at the end of this week or beginning of next.

Please let us know if you have any additional questions.

06/04/2013Problems with Product / Service

Industry Comparison| Chart

Siding Contractors, Windows - Vinyl, Roofing Contractors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.