BBB Accredited Business since 12/01/1979
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A BBB Accredited Business since 12/01/1979
BBB has determined that Smith & Keene, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Smith & Keene, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||6|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||8|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:DPOR-Dept. of Professional & Occupational Regulation
9960 Maryland Dr. Ste. 400
BBB records show a license number of 2701005782 for this company, issued by DPOR-Dept. of Professional & Occupational Regulation. The expiration date of this license is 02/29/2016.
Type of Entity
Incorporated: January 1947, VA
Business ManagementPrincipal: Mr. Tim Smith Jr. (President)Customer Contact: Mr. Rusty Tracy (CFO)Mr. Larry Miller (Retail Sales Manager)Mr. Gary Smith (Vice President / CEO)
Number of Employees
Heating & Air Conditioning, Electricians, Heating Contractors, Mechanical Contractors, Plumbers, Heat Pumps, Air Conditioning Contractors & Systems, Contractor - Electrical, Heating & Air Conditioning, Ventilating Contractors, Geothermal Heating & Cooling, Bio Heating Contractors, Heating Equipment & Systems Cleaning & Repair, Electric Heating Elements, Heat Recovery Equipment & Systems, Heat Exchangers, Air Duct Cleaning, Air conditioning & Heating Contractors - Residential, Air Conditioning Systems - Cleaning, Air conditioning & Heating Contractors - Commercial, Gas Water Heaters, Air Duct Systems, Air Conditioning Repair, Duct Cleaning, Ventilating Systems - Cleaning