Business ProfileforGriffin Oil & Propane Co

My husband and I just built a brand new custom home. Our builder recommended ******* but all they ended up doing is scamming us out of ***** for what they claim was for pipe installation that they had to install on behalf of the builder since the builders plumber didn't do his job. ******* never informed me of any sort of pipe installation nor did they ever provide an estimate for the pipe installation. The only price they informed me of was for the price of filling our tank. Our builder was the one who contacted them to install propane to our home, therefore just like all of our other contractors who worked on the house the billing should have gone to him. Yet instead of ******* billing the builder, they fraudulently charged my credit card for ** ***without my knowledge or authorization or any evidence that they informed me of that charge. I had to then file a dispute with my credit card to get my money back. Since they did not have my authorization nor any sort of contract that I approved the cost of the pipes they knew they didn't have a leg to stand on so they used disconnecting my propane from my house. I just paid ***** to fill the tank in October but to force me into paying a bill that was not mine they cut off a service that was already paid for. They did this solely to collect the money that the builder owed them. ******* and the builder always do business together so they came up with what they called a "credit memo" to try and make it out like the builder was going to pay a portion of the fee and leave me with a balance of *****. The manager ***** had already stated after I contacted them about the unauthorized charge that they had made a mistake and that the total charge should have been ***** for the installation which means they are a bunch of liars and scam artists. I was given no choice to pay them the ***** if I wanted them to turn back on the propane that I had already PAID for!!! They are guilty of not only being a bad company with bad business ethics but also guilty of coercion. This company needs to be looked into as I see on the *** we are not the only ones who have had issues.