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          South Norfolk Jordan Bridge, LLC has 1 locations, listed below.

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            Business ProfileforSouth Norfolk Jordan Bridge, LLC

            Bridge Operator
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/4/2014

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            BBB File Opened:
            3/18/2013
            Years in Business:
            96
            Business Started:
            1/1/1928
            Date of New Ownership:
            10/1/2012
            Business Incorporated:
            6/17/2009
            Accredited Since:
            8/4/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of T0407884 for this business, issued by State Corporation Commission - Virginia

            These agencies may include:

            State Corporation Commission - Virginia

            Tyler Building, 1300 E. Main St.

            Richmond VA 23219

            (804) 371-9967

            https://www.scc.virginia.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Kevin Crum, General Manager
            Contact Information

            Principal

            • Mr. Kevin Crum, General Manager

            Customer Contact

            • Mr. Kevin Crum, General Manager
            Additional Contact Information

            Fax Numbers

            • (757) 932-8518
              Primary Fax

            Phone Numbers

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/16/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I received notification from a Collection agency for unpaid tolls. This was received about a week after receiving a notice from *** that my registration could be on hold for unpaid tolls but the tolls were not specified. I called South Norfolk Jordan Bridge and they said they could not help me because the debt had been turned over for collections. They said they mailed 3 notices but I never received any regarding these tolls. I have no problem paying my tolls but the excessive fees are ridiculous. I contacted the debt collector to try and settle the account but they said they could do nothing because it had been filed with **** I was told they could have done something if the hold had not been placed. They also admitted that SNJB placed this hold prior to it going to collections. So no one has the ability to negotiate this debt and I am supposed to pay **** for about ******* worth of actual tolls. I never received the invoice in the mail but I am told it is up to me to prove it did not. How do I prove a negative. At the same point they cannot provide a proof of delivery only that they supposedly mailed them. My account info must be right because *** and the debt collector got their notices to me. I do not dispute owing the tolls as my E Z pass had not reloaded automatically. I do have an issue with basically $*** in fees that have supposedly consisted of 5 mailing 3 of which never reached my door. This is a racket where SNJB and PAM can both claim it is out of their hands. I have read other complaints that mirror mine and the excuse that they are not charging as much as they could is a joke. My concern is my credit. I pay my bills and even paid an invoice that we did receive earlier from them. The customer service stinks. I am willing to reach a fair and equitable amount but **** is not it.
            Read More

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shatima B

            09/01/2023

            I would give zero stars this agency needs to be investigated as soon as possible this is ridiculous. I paid multiple fees multiple times only for them to say one of my payments never went through and I know for a fact I paid it. A $** payment is now *** because of added late fees and they put a hold on my registration. They’re blatantly robbing people and no one is even doing anything about it in what way is this ethical ??

            Local BBB

            BBB of Greater Hampton Roads

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