Business ProfileforCheckered Flag Chrysler, Dodge, Jeep, Ram

A creaking sound on the passenger side of my vehicle gave me concerns so I brought it in to this Jeep dealership to solve the issue. They claimed to have fixed it after a week by cleaning rust from the linkages on the control arm, but then just hours before I was to pick it up they called and told me it was still creaking and the cause was a bent air suspension strut and they would have to order a replacement part. They had my vehicle from Oct 3rd until Nov 16th and in that time I had to request every update from my service advisor **** Ewell. He never once offered me an update unless I asked for it, and he always took several days to respond. He never once answered my phone calls, leaving me on hold when I was transferred to him and then sending me to voicemail after being on hold for 10-30 minutes. When he responded it was to kept telling me via text messages that they were waiting for this part. I requested a loaner vehicle from Keith Walsh in person the evening of Nov 6th and he promised to call me by Friday Nov 10th to put me in a loaner vehicle. He did not, so I called him and left a voicemail reminding him I was supposed to be given a loaner vehicle. I received no answer so I called again Monday morning Nov 13th at 9:30am. By 4pm I called again and told the service representative who answered that I was going to come to the dealership to get the loaner I was promised. When I arrived they put me in a loaner vehicle. Thursday Nov 16th **** ***** called saying my car was repaired and ready. When I arrived I said, “So you found the part!” And **** said, “Yes, ma’am,” and gave me my invoice. It said the strut was repaired, NOT replaced so I asked him if they had put in a new strut or not. He said, “No, the first mechanic was mistaken. It didn’t actually need to be replaced.” Just 2 days later the creak was back just as bad as before. They kept my vehicle for a month and a half for a part it didn’t need, didn’t communicate, and didn’t even fix the issue.