Customer ReviewsforMetLife, Inc.

My father passed away and left a small life insurance policy to help with funeral costs, which we did not know about until after his death. Met Life requested the initial information, which was immediately sent to them. His wife had predeceased him, so they told his previous employer to send them our information and that the policy would go to my siblings and me. We sent them all of the information that they requested, including personal information for each one of us. Several weeks later, I got a packet from them, requesting a copy of his wife's death certificate, which I had to purchase from the state. I sent them the document. Several weeks after that, I received another packet, requesting family information, including personal information about us, deeming whether or not there were any other "next of kin." I called MetLife because I was frustrated about the number of requests that we were receiving. I told them that it seemed like they were trying to get out of paying the account and that I needed to know if anything else was to be sent in. They assured me that, once they had the current packet of information, they would not need anything further. Several days ago, I received the check for my portion. I called to let my brothers know that they should be receiving that. My brother called me to tell me that he didn't receive a check--he received a packet for him to fill out!!! If this needed to be filled out by each person, why didn't MetLife send out multiple copies? We could have sent them all back at the same time! Instead, they are postponing payment even longer. In my opinion, this is incredibly unethical. It's as though they are trying to keep their money and are hoping to find at least one or two people in the link who won't fill out the paperwork, so they will get to retain part of the policy. I will never do business with them and I would not recommend them to anybody else.

Metlife is very difficult to work with I have had to fill out 3 different forms to change my beneficary to my 3 sons. I have spoked to customer service representative each time. The 3rd time I spoke to customer service person said I needed to change percentage to equal 100% I changed form #3 to give 2 of my sons 33% and 3rd son to 34%. I did what was requested of me and again for the 4th time they will not except my for instead they want me to fill out another form I **** a single line through the last percentage and adjusted it to what customer service person told me to do. I did many charting notes as a nurse and was told this was legal. Today I spoke to customer service person that told me there was no more persons that were above her that could talk to and she hung up on me. I called back, spoke to another customer service person who allowed me to speak to *********************** supervisor & another super isor ***************** who again told me I had to send another form. I do not know why I am being punished because my husband died and no longer can be my benificary and I want to divide life Insurance equally to my 3 sons. When you divide 3 into 100% it equals 33,333333 I changed it to 33% for 2 of them and 34% to 1 of them as customer service told me to and that person garenteed me that form would be excepted but it was not. I would like whoever makes there rules to let me know why I have to jump so many hoops. I have made my payments on time since early 90's and would like explaination I will send a 4th form which I hope will make them happy. I. I worry if my son will get my money when I die or if they will have to jump though so many forms. This my be why they are not accredited with BBB and moved out of ******** as when I took this policy out it was supposed give me more money if I paid extra but this was illegal and had to turn money into stocks which has caused to decrease value

I purchased accident insurance from met life. My wife fell off a mobility scooter and broke her foot requiring surgery to repair. They refused to pay the claim because they said her broken foot was the result of an illness not an accident. Falling off a scooter is not an illness. The claim was confusing because she had issues with her other foot, but MetLife simply declined the claim and appeal without calling us to better explain the situation. I sent multiple explanations from my wifes doctor. Worst insurance company ever.