Customer ReviewsforUSPAY Group LLC

Scammers and fraudsters. They signed me up for more services than I requested and then had hidden fees to try to terminate the agreement.

Absolutely horrible service! I have been a customer since 2018 and haven't used the processor in over 2 years. I called to cancel and they are charging me the $495 because my contract auto- renewed 2 months ago. Then they send me an e-mail telling me that they value me as a long time customer and would like to earn my business back. I am in the customer service business too and I can assure you that is is no way to earn anyone's business. AVOID AT ALL COSTS. In addition, their fees are very high and they change you a high authorization fee and surcharges.

Our company signed a contract in 2021. Their contract contains microscopic terms that they don't discuss such as $495 early termination fees. They subcontract with another company for electronic check scanning services. It took three times for their notice team to identify the proper check scanners that was compatible with our existing electronic system and each time the cost of the equipment was nearly double the last. Had they properly identified the check scanning equipment at bid time; their bid would not have been selected. Additionally, when I complained that we couldn't electronically scan and deposit checks, their response was ''just take the checks to the bank''. I can only conclude that they have team members that have no idea why companies see value in electronically scanning and depositing checks. I attempted to terminate the services a few weeks before the anniversary date. Their representative made an appointment to call me but she didn't nor did she respond to my follow up emails and voice messages. The anniversary date came and went. Then one of our Owners called and they told him they'd send him the paperwork to for termination. Eight weeks later and no paperwork has shown up nor have they responded to our subsequent emails. If you have another choice, don't use this company.

Our company signed a contract with ** Pay in 2018. I had to do so much negotiating regarding the contract we signed, as so many fees were added to the services. I regret that we even signed up and used the services of ** Pay. This year we decided to switch to another credit card processor. Much better customer service with the new company!! And the online services are so much easier to use! Because we switched to another processor, I had to continue to pay the $37.50/month until our contract ran out in Nov 2021 or I had to pay $495 cancellation fee. Our contract officially ended Nov 13. Equipment was returned and Dec 2 we were charged another $37.50. I tried to dispute it, but customer service at ** Pay wouldn't help at all. I would not recommend using ** Pay at all. . .be careful of all the fees!!!

Truly excellent company, I knew nothing about how poorly I was being priced until working with them. My rep was responsive and knowledgeable, I would never use another company.