Customer ReviewsforBrown's Chrysler Dodge Jeep Ram

I went to browns service department for a repair. Not knowing it would take 8 times going there and 2 1/2 months to fix my problem that the service department created. *** the service manager was not helpful at all, very discouraging after he said he did not recall the conversation when he called me to schedule the appointment. No courtesy at all. ***** was very clueless on what was going on , no communication on his part. VERY POOR SERVICE EXPERIENCE. I bought my jeep from them , and had numerous services there. I will not be returning as a customer.

I purchased a 2013 Ram 1500 in 2017 and was told it was a Ram certified vehicle. Upon attempting to trade-in said vehicle I was informed via carfax that the truck was involved in an accident with airbag deployment seriously affecting my trade-in value. They were not very transparent and concealed what I feel to be very important information that affects my purchase of a new vehicle.If I had known this information I would not have purchased the 2013 Ram . I will absolutely not purchase another vehicle from this dealer and will definitely not recommend them to anyone else due to their extremely shady business practices and failing to inform me of the vehicle's history.ABSOLUTELY HORRIBLE !!!

Caught in the between dealership and warranty company. 3 months ago I took my 2018 Dodge Durango to Browns in ********* for a very bad oil leak. I gave a copy of my *************** and keys to the service manager. He took my number.A week later I call Browns to follow up. I was told the warranty company came and took pictures but has not given the ok to work on the car. I called the warranty company and was told the claim was denied due to the dealership breaking down the engine without authorization from the warranty company. I have been going back and forth between both the warranty company and the dealership to get my car fixed. I hired an attorney to get assistance. I was ***** is now trying to change me $1330 for the teardown of my engine. THE WARRANTY CONTRACT I GAVE TO THEM DURING DROPOFF STATES I HAVE $100 deductible. Im told I will not get my car back until I pay the $1330. This is work experience dealing with a dealership in my ***************************************************************************************************************** the insured.

If I could give negative 5 stars I absolutely would. Browns Jeep of ********* is a disgrace. They are irresponsible and negligent in their service department. Over the summer of 2020 we took my car in for a repair of the catalytic converter that was still under warranty. After three weeks of of being razzle dazzled by their incompetent customer service agents, they finally admitted to breaking the head gasket because they couldnt get the bolts off to replace the catalytic converter. It then took two more weeks for a total of five weeks for something that should have taken at most, two days. The entire time the customer service was terrible. No one ever calls back and they couldnt care less that you are without a vehicle and missing work. Fast forward five months later, the car completely overheats and there is oil leaking everywhere under the hood. We had it towed to a non jeep mechanic who said it was a faulty repair of the work that was supposedly done over the summer. The work was done poorly and this negligence is unacceptable. We then took the car back to Browns for repair because we were told by Browns that since it was their mistake, they are the only dealership that can fix it. Well, it has been another 5 weeks and our car is still not fixed. No one returns our calls and the general manager is aware of the situation but has done absolutely nothing. Browns of ********* is by far the most disrespectful, neglectful and unprofessional business I have ever encountered. They have not offered a loaner car and have ignored all our calls. If you have read this far, I urge you- DO NOT BUY OR BRING YOUR VEHICLE TO BROWNS UNDER ANY CIRCUMSTANCES. If you dont mind waiting months for repairs, or if you enjoy being disrespected, ignored and put in dangerous situations- by all means, give them a try. I think the kids around the block running a lemonade stand would do a better job at managing this joke of a dealership.