Business ProfileforSunshine Plumbing & Heating, Inc.

In late November 2022, I had a maintenance issue with my Carrier furnace that was installed by Sunshine Plumbing and Heating in 2011. I called for service on November 30th. When I asked for a service appointment, I was told that they were not scheduling service calls. I assumed that meant, in the short term, they were too busy. I asked for a later date, perhaps in January, and was told were not scheduling service calls. I told the person that over the past years, I spent over $12k with Sunshine, and what was I supposed to do? I was told to find another contractor!!!! I asked to speak to a manager, and was transferred to a voicemail. I left a message with my cell phone number and never heard back. Later that night, I went on-line to the Sunshine website. The site still has a portal to file a service request. I filed a service request, and that has gone unanswered. On 12/2/22, I contacted another heating contractor, got immediate service, and the maintenance problem has been resolved. My purpose in filing this review is to alert potential customers of Sunshine of this experience. I have no idea what is going on with Sunshine that caused their unacceptable response; however, I will never do business with them again. I gave them 1 Star, only because I had to; it's really ZERO STARS.