Business ProfileforBernalillo Pet Care Center

Dirty, overpriced, and unknowledgeable We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with f**** when we picked him up. It was disgusting and made us so distressed to think what conditions they exposed him to. Two days after the surgery he was shivering despite the house being warm. We took him back, they seemed nonchalant about the fact that he had a fever two days after surgery (and being exposed to filthy conditions, licking who knows what). They said they could send us home with an anti-nausea and appetite stimulant, or if we wanted more peace of mind, they could give him a $350 blood test. Since neither of those meds would address a fever, we asked them to do the blood test. Unsurprisingly , he had an infection. They tried to charge us a fee for the visit for taking a slot despite us having $600 worth of other charges for this visit alone. This happened on a Saturday, and they sent us home without the blood work even though they were clear that things might keep getting worse and we might need to seek emergency care. Unfortunately that is what happened, and the emergency vet couldnt believe that they hadnt provided us the blood work given the circumstances. I spoke about all of this with the practice manager, ****** and she was pretty flippant about and and seemed to not believe me about the f**** on the paws. She promised me she would be consulting with the medical director and would follow up, but she never did and never returned my calls. They lost a patient of more than two years. Looking forward to going to a place where you actually know which vet will be providing care, and tremendously regret ever taking my pets here. If you love your pets, do not put them at risk by taking them here. Im filing a report with the state licensing board because I truly believe this practice represents a threat to the pets of our community.