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Find a Location

Sunwest Escrow, LC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sunwest Escrow, LC

      10600 Menaul Blvd NE Albuquerque, NM 87112-2412

      BBB Accredited Business
    • Sunwest Escrow, LC

      PO Box 36371 Albuquerque, NM 87176-6371

      BBB Accredited Business

    Business ProfileforSunwest Escrow, LC

    Escrow Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/4/2010

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Self directed IRA's, i401k, Solo 401k, Escrow Services

    Business Details

    This is a multi-location business.

    Find a Location

    Sunwest Escrow, LC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sunwest Escrow, LC

        10600 Menaul Blvd NE Albuquerque, NM 87112-2412

        BBB Accredited Business
      • Sunwest Escrow, LC

        PO Box 36371 Albuquerque, NM 87176-6371

        BBB Accredited Business
      Location of This Business
      10600 Menaul Blvd NE, Albuquerque, NM 87112-2412
      BBB File Opened:
      3/16/2006
      Years in Business:
      27
      Business Started:
      8/28/1997
      Business Incorporated:
      8/26/1997
      Accredited Since:
      5/4/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 00134 for this business, issued by New Mexico Financial Institutions Division

      These agencies may include:

      New Mexico Financial Institutions Division

      2550 Cerrillos Rd 3rd Floor

      Santa Fe NM 87505

      (505) 476-4885

      Fax: (505) 4764670

      http://www.rld.state.nm.us/financialinstitutions/

      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Terry L. White, CEO
      • Ms. Cindy Archuleta, Executive Vice President
      Contact Information

      Principal

      • Mr. Terry L. White, CEO

      Customer Contact

      • Ms. Cindy Archuleta, Executive Vice President
      Additional Contact Information

      Fax Numbers

      • (505) 275-1554
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark S

      1 star

      08/19/2024

      I would not give Sunwest Escrow any stars, but I am forced to by BBB policies. They are the only company I know of or worked with that refuses to contact the taxing authority directly to determine what us owed and pay the 5ax bill oit of escrow funds. And then when I discovered this practice I was late and received penalties and fees over $1,000 and the company did nothing, only quoting their policy and denying the normal practices of the escrow industry, even when I spoke with the owner. I would never have done business with th8s company if I had read their policies more carefully and believed what extreme policies I was seeing. Never do business with this company.

      Sunwest Escrow, LC Response

      08/21/2024

      While this issue has been discussed with several employees and the owner of Sunwest, we will once again go over our policy regarding payment of taxes. Per the written and agreed to terms of the *********** Contract, that was initialed and signed by you, it clearly states that the Purchasers are responsible for providing the Escrow Agent with ******** for taxes, failure to do so will result in nonpayment. Furthermore, these terms were again spelled out in the welcome letter and also in our policy statement that was supplied to you at the time of closing of the property. In addition, another letter was sent to you on September 29, 2023, once again advising you that the tax bill must be sent to our office every year for payment, if this was not done, Sunwest would not be responsible for any interest and penalties that may become due for failure to supply the tax bill. Along with all of these notifications, the tax bill requirements are also listed on every payment receipt that is sent to you after a payment has been made to your account. We go to extreme lengths to notify our customers of this requirement several times a year even though it is clearly stated in the original signed and agreed to Contract and we also have several ways for clients to get us the ******** each year by fax, text, email, upload from our website, regular mail and the ******** can also be brought into our office.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

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