Business ProfileforSunwest Escrow, LC

I would not give Sunwest Escrow any stars, but I am forced to by BBB policies. They are the only company I know of or worked with that refuses to contact the taxing authority directly to determine what us owed and pay the 5ax bill oit of escrow funds. And then when I discovered this practice I was late and received penalties and fees over $1,000 and the company did nothing, only quoting their policy and denying the normal practices of the escrow industry, even when I spoke with the owner. I would never have done business with th8s company if I had read their policies more carefully and believed what extreme policies I was seeing. Never do business with this company.

While this issue has been discussed with several employees and the owner of Sunwest, we will once again go over our policy regarding payment of taxes. Per the written and agreed to terms of the *********** Contract, that was initialed and signed by you, it clearly states that the Purchasers are responsible for providing the Escrow Agent with ******** for taxes, failure to do so will result in nonpayment. Furthermore, these terms were again spelled out in the welcome letter and also in our policy statement that was supplied to you at the time of closing of the property. In addition, another letter was sent to you on September 29, 2023, once again advising you that the tax bill must be sent to our office every year for payment, if this was not done, Sunwest would not be responsible for any interest and penalties that may become due for failure to supply the tax bill. Along with all of these notifications, the tax bill requirements are also listed on every payment receipt that is sent to you after a payment has been made to your account. We go to extreme lengths to notify our customers of this requirement several times a year even though it is clearly stated in the original signed and agreed to Contract and we also have several ways for clients to get us the ******** each year by fax, text, email, upload from our website, regular mail and the ******** can also be brought into our office.