Customer ReviewsforTDS Broadband Service, LLC

TDS is one of the worst companies i have delt with. They are the ONLY ISP available for my house. I have had them for over 4 years now. They were horrible with daily outages for the first year, but got better, but their support and customer ********************** is still the worst. I currently work from home, On Thursday 10/13/2022 around 9:30am we had a large outage in the area, This was confirmed when i called in to TDS who advised they are currently work to repair it and will add my number to the call list once it has been repaired. 4 hours go by, no call, i reach out and am told it has been fixed, Though i still have no service. I do all the modem resets they ask for.. and then im told the modem I have (supplied by TDS) is very old and does not support the speeds i have been paying for and it is the likely cause of my issue. I go down to the local office and exchange it, install it and same issues, no service. Back on the phone with TDS support, they now want to send some one out, ETA Tuesday 10/18/2022.I take it a step further and trace all the wires leading to my modem that can not connect to service.. everything is good until i get to the Fiber relay box on the out side of my house. it has power, but has an alarm light. Confirmed via the model and documents for this module of relay box that the alarm light means the fiber signal going to the box is not being detect. Try getting TDS to come out in a more reasonable time, but they refuse, very sure this is an issue at the main junction box, some one unplugged my cable or bumped it when fixing the big outage but no one cares... im one person, i have no other options... 10/18 comes around, i have now missed over 40 hours of work (i work weekends) no one shows up, TDS has now told me they canceled the appointment today as i was part of a bigger outage, Cant get any one out for another few more days. I even offered to upgrade to a high end business service for $200 a month that still wont get me fixed.