Business ProfileforJames Plumbing & Heating, Inc.

We had a noisy Lochinvar hot water heater. We called James Plumbing and Heating and they sent a serviceman named ****** to work on our water heater today (Feb 21, 2022). We paid them $1,808 for parts and labor including $770 for 5.5 hours of ******' time (see attached bill). ****** didn't actually spend 5.5 hours working on our project. In addition to the excessive labor charges, the charges for parts, including those that are unrelated to the water heater, have 75% markup (1.75 times the actual cost). ****** and James Plumbing & Heating refused to provide an itemized list with the cost, and they insisted we paid for the bill entirely before ****** would depart. Please see below the list of parts that ****** replaced and the prices that I found. Lochinvar condensate trap $134.60 Water temperature sensor $25.75 Flame sensor $20.80 Ignitor with gasket $30.59 Water heater unrelated parts that ****** replaced Pro-select 2.1 gal expansion tank $52.78 Resideo supervent automatic air eliminator $99.34 Taco pressure reducing valve $66.39 Watts 9D-M3 dual check backflow preventer $84.25 Total part cost = $514.5 of which $302.76 is for unrelated parts (plus ******' time to look for those parts). Actual charge for parts from James Plumbing and Heating = $898 ($383.50 markup). We would like to obtain a refund of $415.86 for this $383.50 markup plus the Gross Receipt Tax (They charged us 8/4375% GRT on the parts and labor costs of $1,668).