Business ProfileforSouthwest Coatings, LLC

Please see the attached document.

Good afternoon,
 I am requesting assistance resolving an issue with our home paint contractor, Southwest
Coatings, LLC, NM License #******. Our contact throughout the contract has been ***** ********. Mr. ******** is a neighbor. As neighbors, we did pay in advance for projects, and
we were very hesitant to move forward with a complaint. I have two issues to address:
1. Completion of house painting.
a. We paid in full prior to job completion. This was at Mr. ******** request, so he
could pay has employees.
b. Over the course of months, he has failed to arrive on his stated work dates many
times. Days are partially documented by text message conversation, but it is not a
detailed record.
c. The signed painting contract requires “Southwest Coatings, LLC will
meticulously inspect exterior walls to make sure that job(s) performed are done
correctly and that they meet with your complete satisfaction.”
d. After months of phone discussion, we met with ***** on 21 Nov 2022 to inspect
the work. He acknowledged the incomplete work, and his intent to complete it
the following week. As of 11 Dec 2022, the work remains incomplete.
e. As shown in attached pictures, poor work practices resulted in property damage.
f. The property damage should be considered when discussing refund of the gutter
installation money (see issue 2).
g. The failure of Southwest Coatings to perform work as scheduled also resulted in
extra expense to us, which should be considered.
h. As of 03 Dec 2022, the work started in July is still incomplete. Failure to
properly tape and mask throughout the process has resulted in damage to solar
panels, windows, lawn furniture, newly installed gutters, and landscaping, as
illustrated below:

2. Refund of money for gutter purchase and installation.
a. The contract for home exterior stucco repair and painting was signed 07 July
2022. Approximately one week later, a second contract was signed for
installation of gutters in addition to the stucco repair and painting. During the
gutter contract discussion, I asked ***** if the gutters were seamless, and he
stated they were. “Seamless” does not appear in the contract. ***** purchased
seamed gutters, and we declined the installation when he delivered them. The
text messages from 29 Sep 2022 below indicate ***** did not know what
seamless gutters were, when he agreed to the verbal contract:
? *****: Good morning sir! I should have realized this sooner, but the gutters
are not seamless like we discussed. We aren't looking to install seamed
gutters.
? *****: Good morning ***** they are seamless when we're done with them
they will be I have brackets they go over all the seams to make it seamless
? *****: I don't understand how a bracket removes the seam.
? *****: Once I start putting them on they will be seamless the guy that puts
them on for me and he called in today we will be there first thing tomorrow
and I'll show you don't worry sir I got you. And you have warranty on the
gutters too
? *****: Can you help me understand how they will be seamless? My
understanding is seamless gutters are formed from a roll to the required length
and installed as a single part. There are no separate sections joined with
brackets.
? *****: My understanding is they don't make that long of a gutter I bought
what was required for your house I already spent a lot of money on all the
gutters and paint please trust me I'll make it work for you guys please
? *****: You are right, you can't purchase seamless gutters off the shelf. It takes
specialized equipment to form it on site, and there is a significant difference in
cost and quality
? *****: Yeah I thought it was right but these gutters will work I promise you
they will look good once you put them on and I guarantee they will leak.
Won't. Lol.
? *****: I'm afraid I have to say no to those, they are really not what we
expected.
b. At Mr. ********’ request, we paid in advance for the gutter installation. This was
to provide him funds for materials purchases.
c. The signed contract requires “Southwest Coatings, LLC will meticulously inspect
rain gutter installation to make sure the job(s) performed are done correctly and
that they meet with our complete satisfaction.”
d. No gutter installation was performed, and the material offered was unsatisfactory.
e. We met with ***** on 21 Nov 2022. He agreed to a partial refund by 02 Dec
2022. As of 11 Dec 2022, no money has been refunded.
f. After this discussion, we hired a different contractor for gutter installation. They
completed the work quickly.
I would be grateful for any help you can provide in resolving these issues.
Regards,
***** ****** ************