BBB Business Review

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This business is not BBB accredited.

Pelle Laser Spa, LLC

Phone: (505) 326-1623 5920 E. Main St, Farmington, NM 87401

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Pelle Laser Spa, LLC is a medical spas operate under the supervision of a licensed medical professional in a spa-like setting. When visiting Pelle Spa, patients can be pampered with traditional spa services but also have the option of getting medical services like Botox, Fillers, laser hair removal, CoolSculpting and medical-grade skin therapies and products, that can only be sold in a medical spa or doctors office.  Our medical professionals are licensed, educated and trained in the medical procedures and treatments provided to ensure the highest level of care for every patient.   

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pelle Laser Spa, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pelle Laser Spa, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2014 Business started: 08/06/2008 in NM
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Annette Randlemon, CFNP
Contact Information
Principal: Ms. Annette Randlemon, CFNP
Business Category

Laser Cosmetic Services

Products & Services

Pelle Laser Spa, LLC sells the following brand(s): Botox, Clarisonic, CoolSculpting, Cynosure Laser Machine, DermaPen Micro-Needling, Jane Iredale Make Up, Juvederm, SkinCeuticals Facials, SkinCeuticals Skin Care Products, SkinMedica Skin Care Products, SkinMedical Facials

Pelle Laser Spa, LLC offers the following product(s): Botox, Clarisonic Skin Care Systems, CoolSculpting Treatments, DermaPen Micro-Needling, Facials, Jane Iredale Make Up, Juvederm, Laser Treatments, Medical Grade Facials, Skin Care Products

Method(s) of Payment
Cash, Check, Care Credit, Master Card, Visa
Refund and Exchange Policy
No refund on services performed.  No refund or exchange on products that have been opened.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.