Business ProfileforThe Mountain Lodge at Telluride

Worst customer service experience in my life. Was planning to have an amazing trip for my wifes 36th birthday, as well as a belated spring break vacation with our two boys. I booked the room about 3 weeks ago for a single night, as we booked an airbnb at the same location for the rest of our stay (couldnt get one room for the entire duration of our stay). We had an unexpected family emergency happen the weekend before our booking (which is this coming Wednesday April 3rd), as our son fractured his leg at school, and is now in a cast. Called the hotel the same day we got the news about our son (yesterday), thinking that every other hotel I have been to easily accommodates a cancellation that is provided more than 24 hours notice. Not here at Mountain Village apparently, I had the pleasure of speaking to ******** at the Mountain Lodge. Never in my life, have I been so quickly dismissed at a family medical emergency, been shown ZERO empathy or care for the situation that is costing us a trip that we were so excited to take. I was told I could possibly move our visit back 4 days (as if my sons cast will be off by then smh). ******** simply was the worst possible customer service representative I could have ever spoken to about this situation. If you want a ****** on how to mistreat customers, forfeit future business, and treat your customers with an expert level of arrogance and condescension, look no further than Mountain Lodge in Telluride, they are the spot to experience all of that!