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          American Home has 1 locations, listed below.

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            • American Home

              2100 Carlisle Blvd NE Ste B Albuquerque, NM 87110-3810

              BBB Accredited Business

            Business ProfileAmerican Home

            Furniture Stores
            BBB accredited business

            Contact Information

            2100 Carlisle Blvd NE Ste B

            Albuquerque, NM 87110-3810

            Visit Website
            Email this Business
            (505) 883-2211

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1968

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Quality Brand-Name Indoor and Outdoor Home Furnishings

            Products & Services

            Furniture for all the rooms in the home, Mattresses, Area Rugs, Patio Furniture, Decorative Accessories, Wall Art

            Business Details

            Location of This Business
            2100 Carlisle Blvd NE Ste B, Albuquerque, NM 87110-3810
            Email this Business
            BBB File Opened:
            1/1/1968
            Years in Business:
            88
            Business Started:
            4/1/1936
            Business Started Locally:
            6/12/1936
            Business Incorporated:
            9/26/2005
            Accredited Since:
            1/1/1968
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Home Furnishings
            • AFC Acquisition Corp
            • American Home Furniture Outlet and Clearance Center
            • American Home Furniture and Mattress
            Business Management
            • Mr. Ted Leveque, Chief Operations Officer
            • Mr. Doug Thompson, Director of Sales
            • Mr. Curtis Wingenbach, Director of Digital Revenue
            Contact Information

            Principal

            • Mr. Ted Leveque, Chief Operations Officer

            Customer Contact

            • Mr. Doug Thompson, Director of Sales
            • Mr. Curtis Wingenbach, Director of Digital Revenue
            Additional Contact Information

            Fax Numbers

            • (505) 883-2310
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/17/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Bought 2 power recliners in July. Upon receiving, we reported that one had a broken arm. Shortly afterwards, the power went out on the other chair. After a long wait, They sent repairmen out to verify, and order parts. It’s been 3 months, and they claim it will be 6 to 7 months before they can get anything done. Meanwhile we are stuck with 2 defective chairs. I spoke with manager and offered to exchange for chairs they were closing out on floor. He refused and said they would not take the defective ones back, as they were “special order”. We did not special order, as everything on their display floor has to be ordered.
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharis W.

            03/12/2024

            Ordered custom set of a couch and four chairs. Was delivered about 2.5 months later. In the haste to get every piece into position in our home, we didnt initially notice that the trim on the arms of one chair didnt match the base OR the rest of the set. When noticed after several weeks, we reported it to sales person and to customer service department. I, the customer, had to press customer service for responses. They didnt keep their word on calling us when they said they would. Nearly another 2 months has passed. They are not willing, at this writing, to replace the incorrectly made chair with a new correctly made to order custom chair. They propose taking it apart and piecing in matching trim. So, the new chair becomes a refurbished chair. This is not acceptable to us. We offered to return the chair for a refund, they declined. The choice they offer is between a mismatched chair or a refurbished chair. Neither comes with a discount for getting the chair that does not fit the custom order for new chair. Very disappointing service and proposed resolution for their mistake.

            American Home Response

            03/14/2024

            We apologize to our guest for the lack of communication on our part at the start of the service request. We understand the customers concerns regarding the mismatch in the trim of one of the chairs and the subsequent proposal offered as a resolution. While we intended to provide a swift and effective remedy to the issue at hand, we recognize that our proposed solution did not meet the customer's expectations for their custom order. In response, we have contacted the manufacturer and communicated our guests concerns. At the manufacturer's direction, we have ordered new, pre-assembled arms with the correct trim for the chair in question. This approach ensures that the chair will not be repaired, but rather assembled anew with the correct pieces, aligning with the customer's expectations and our quality standards.

            American Home Response

            03/14/2024

            We apologize to our guest for the lack of communication on our part at the start of the service request. We understand the customers concerns regarding the mismatch in the trim of one of the chairs and the subsequent proposal offered as a resolution. While we intended to provide a swift and effective remedy to the issue at hand, we recognize that our proposed solution did not meet the customer's expectations for their custom order. In response, we have contacted the manufacturer and communicated our guests concerns. At the manufacturer's direction, we have ordered new, pre-assembled arms with the correct trim for the chair in question. This approach ensures that the chair will not be repaired, but rather assembled anew with the correct pieces, aligning with the customer's expectations and our quality standards.
            Read 1 More Customer Review

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

            More Info on Local BBB

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