Business ProfileforPopeyes Louisiana Kitchen

To Whom it may Concern; I placed an order today December 25, 2021 at 5:50pm for a total of $40.21 with a card. The order was completed for pick up and was to be ready by 7pm. I arrived at Popeyes at 6:40pm and went up to the entrance door of the restaurant to find out that it was closed. No notes or information about the pick up was at the door or on an email or website. I tried calling the store but the phone was busy. I tried for five minutes without response. I approached the drive-through window and asked the person helping there. That person said that we had to go through the drive-through line even though it was a pick up order. Went to the back of the drive-through lane and waited for our turn. By the time we arrived at the ordering speaker it was 7:56pm. Soon after, the person informed us there was no food and they could not provide us the food. I explained to the person that we had already paid for the food and the order was supposed to be ready. The person replied that they did not have it and could not return the money. At that point I asked to talk to the manager and was informed to drive up to the window and that I would be able to talk to the manager. Once at the window I asked for the name of the person in charge and they refused to give me that name. I then asked to talk to the manager and was informed that we would be at the window to talk to me. I waited 20 minutes. The staff cleaned around and then completely secured the drive-through window. At no point I was informed of the name of the manager, given any money back, or a return of the money was initialed. No information about the return was given either. Furthermore, the staff at the store thought the circumstances were funny since we got mocked for it. At no point I was unprofessional or rude to anyone. Their behavior and actions were completely unprofessional. Would like to get my money back and for the person in charge to face consequences due to the lack of professionalism.