BBB Business Review

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BBB Accredited Business since

Edelweiss Restoration and Cleaning LLC

Phone: (505) 471-7711 Fax: (505) 471-7710 2854 Cooks Rd, Santa Fe, NM 87507 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Home and Business Carpet and Rug Cleaning, Upholstery Cleaning, Fabric and Leather, DuPont Teflon Protective Treatments, Fine Oriental Rug Underlayment, Specializing in Deoderizing, Repairs, Hard Surface, Brick/Tile/Stone Cleaning and Re-sealing, Water and Fire/Smoke Damage Restoration, Mold Remediation and Inspections, Sewage Abatement, Bio-Hazard Clean-Up, Environmentally Friendly, Non-Residue Cleaning

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Edelweiss Restoration and Cleaning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Edelweiss Restoration and Cleaning LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Edelweiss Restoration and Cleaning LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 22, 1989 Business started: 02/01/1992 in NM Business started locally: 02/01/1992 Business incorporated 12/07/1999 in NM
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Klaus Voigtlander, Owner/Operator Ms. Connie Gomez, Administrative Manager
Contact Information
Principal: Mr. Klaus Voigtlander, Owner/Operator
Business Category

Carpet & Rug Cleaners Deodorizing & Disinfecting Fire & Water Damage Restoration Leather Cleaning Motor Home - Carpet & Upholstery Cleaning Recreational Vehicles - Carpet & Upholstery Cleaning Mold & Mildew Inspection/Removal/Remediation Natural Stone Restoration & Cleaning Tile & Grout Cleaning Upholstery & Carpet Cleaning Ozone Machines Carpet & Rug Pads, Linings & Accessories

Products & Services

Edelweiss Restoration and Cleaning LLC sells the following brand(s): DuPont Teflon Fiber Protection for carpet, area rugs and upholstery.

Edelweiss Restoration and Cleaning LLC offers the following product(s): Fine Oriental Rug Underlayment.

Method(s) of Payment
Check, Cash, VISA and MasterCard.
Refund and Exchange Policy
Full warranty of services according to industry standard and care. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.