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Find a Location

Capitol Ford Lincoln has 1 locations, listed below.

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    Business ProfileforCapitol Ford Lincoln

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    New and Used Vehicle Sales, Parts and Service

    Business Details

    Location of This Business
    4490 Cerrillos Rd, Santa Fe, NM 87507-9722
    BBB File Opened:
    4/25/1984
    Years in Business:
    17
    Business Started:
    3/6/2007
    Date of New Ownership:
    12/31/2014
    Business Incorporated:
    3/6/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2739 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 3/31/2025.

    These agencies may include:

    New Mexico Taxation & Revenue-Motor Vehicle Div

    PO Box 1028

    Santa Fe NM 87504-1028

    http://www.state.nm.us/tax/mvd/mvd_home.htm

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Marc Brandt, Dealer Principal
    • Mr. Zach Brandt, General Manager
    • Mr. Allen Mirabel, Service Director
    • Mr. Paul Bartlett, Director of Operations
    Contact Information

    Principal

    • Mr. Marc Brandt, Dealer Principal
    • Mr. Zach Brandt, General Manager
    • Mr. Allen Mirabel, Service Director

    Customer Contact

    • Mr. Paul Bartlett, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (505) 471-7770
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been dealing with this issue for about a year now and ford is still throwing me around the bush. I had a check engine light come on and I went to get it fixed and they said they fixed it and next day the light came on for the same issue. When the car was taken in the second time the kept the car the whole day and night without telling me anything and I had to walk home from work. When I spoke to them the next day they said they had Not fixed the issue and they needed a part and I could pick it up till they got the part. When they got the part I called to see if I could take it in and they employee told me yes but it will take a long time and he wanted to emphasize it so I didn’t put a bad report on him again. I put a bad review on the website and also let the manager know and he said he would use it a teaching lesson on the employee. So I got it fixed and the Same day the light came on and they said there was nothing they could do and it was fine because an emissions leak wasn’t illega here. Then a week ago my car wouldn’t start (still had check engine light on) and I jumped it and then a check alternator light came on so I got it read at ford and it was the same error from the begging. When I got it fixed last week they said it was the batter and it would be fine and all the error codes were because of the battery. Foward to today and the cart won’t start I jump it and The engine light is on again and it’s the same error about emissions and alternator. Normally I would not make a big deal out of this but this is my only way of transportation and If I can’t make it to my job I will get fired. I refuse to let for keep putting me around in circles they have screwed up to much and causing me way more than enough stress. I want this taken care of please if not i don’t know what I will do! I’ve spoken to everyone I can think of and they all told me to come here so I am.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul R

    1 star

    11/20/2023

    On October 9, 2023 I had my 2022 **** Escape Hybrid towed to Capitol ****, ********, ** when it would not start and had no electrical power after being flat towed for a 60 mile trip. Capitol **** said the problem was because my vehicle had been flat towed and this vehicle was not towable. I had to refer them to the owners manual where the flat towing procedure is explained. They said they were not aware of that and would look into it. They later called back and rudely said that I must have done something wrong when I towed the car and caused $25,000 to $35,000 catastrophic damages to the car, including transmission damage, hybrid battery damage and other unknown damages, that would not be covered under warranty. I explained I follow the manufactures directions when towing and have previously flat towed this vehicle for 1,000s of miles prior to this incident. They continued to deny warranty coverage and said I had 5 days to move the car or they would charge me $30 a day for storage. I had the vehicle towed to another **** Dealer in *********** for a second opinion. They discovered the problem was a dead cell in the high voltage battery and said there were no catastrophic damages as reported by Capitol ****. They repaired the vehicle, UNDER WARRANTY the car now runs perfectly. Just think if I had followed Capitol ****s advice and totaled my car. I would have suffered a loss of tens of thousands of dollars. I would highly recommend getting a second opinion if you ever take a vehicle to this dealership for service or warranty repair. I will NEVER trust or do business with Capitol **************** ever again.

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