Business ProfileforQuanz Advanced Auto Care

Now I know what it feels like to wish I could rate zero stars. This place has been delaying my repair since my estimate on 5/5/23 and just today (7/10/2023) I hear from insurance that they can't get the used part so now the vehicle is totalled. My issue isn't with not being able to get the part, or the fact that it's totalled - but the lack of communication during the TWO month delay from Crash Champions. They have never called me when there was new information - all have had to be by me to check on things. I have no doubt that the reason they couldn't get the part is because they failed to order it over and over again. I would NEVER even consider doing business here again and will make it a point to share the experience with others to help them avoid this problem.1.) they had to reschedule my estimate for overbooking 2.) didn't call when claim was approved/to schedule repair 3.) called to reschedule repair (day before) because didn't have part 4.) didn't call to update part; I called after 3 weeks 5.) didn't return call when I was checking on part, had to call again 6.) once again didn't call to update on part, but just cancelled with insurance . Also, we are talking about a vehicle only 8 years old. I found the missing part (using the part number on the estimate) available online and called on it's availability at 3 different suppliers - no problem. After complaining to ***************** about the treatment I received from Crash Champions I'm told Crash Champions said they kept trying to reach my son with updates. THEY DO NOT HAVE HIS NUMBER! He only brought the vehicle in for the estimate. He lives with us and we talked about wondering what was up with the delay FREQUENTLY. This is one million percent a lie. DO NOT DO BUSINESS WITH A COMPANY THAT WILL LIE.