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      Country
          Country

          Find a Location

          Car Crafters has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Car Crafters

              600 Montano Rd NE Albuquerque, NM 87107-4952

              BBB Accredited Business
            • Car Crafters

              8591 Northeastern Blvd NE Albuquerque, NM 87112-2610

              BBB Accredited Business
            • Car Crafters

              5600 Holly Ave NE Albuquerque, NM 87113-1724

              BBB Accredited Business
            • Car Crafters

              108 Frontage Rd NE Rio Rancho, NM 87124-1402

              BBB Accredited Business
            • Car Crafters

              1251 Veranda Rd SE Rio Rancho, NM 87124-1671

              BBB Accredited Business

            Business ProfileforCar Crafters

            Auto Body Repair and Painting
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/1991

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Collision, Mechanical and Glass repairs. We provide X-Ray Estimates. Our locations have On-Site Enterprise and Hertz rental cars. 

            Business Details

            This is a multi-location business.

            Find a Location

            Car Crafters has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Car Crafters

                600 Montano Rd NE Albuquerque, NM 87107-4952

                BBB Accredited Business
              • Car Crafters

                8591 Northeastern Blvd NE Albuquerque, NM 87112-2610

                BBB Accredited Business
              • Car Crafters

                5600 Holly Ave NE Albuquerque, NM 87113-1724

                BBB Accredited Business
              • Car Crafters

                108 Frontage Rd NE Rio Rancho, NM 87124-1402

                BBB Accredited Business
              • Car Crafters

                1251 Veranda Rd SE Rio Rancho, NM 87124-1671

                BBB Accredited Business
              BBB File Opened:
              3/14/1984
              Years in Business:
              42
              Business Started:
              1/4/1982
              Business Incorporated:
              7/25/1985
              Accredited Since:
              5/8/1991
              Type of Entity:
              Corporation
              Alternate Business Name
              • Car Crafters Collision, LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:30 PM
              T:
              8:00 AM - 5:30 PM
              W:
              8:00 AM - 5:30 PM
              Th:
              8:00 AM - 5:30 PM
              F:
              8:00 AM - 5:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Sean M. Guthrie, General Manager
              • Ms. Kara Kadas, Comptroller
              Contact Information

              Principal

              • Mr. Sean M. Guthrie, General Manager

              Customer Contact

              • Mr. Sean M. Guthrie, General Manager
              Additional Contact Information

              Fax Numbers

              • (505) 881-3590
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/18/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              In September 8 2023 my car was rear ended by another driver whose insured with farmers insurance , after my car was ready to pick up I found out that the car trunk doesn't open when fob is used and gets stuck unless i open it manually , I brought this problem to them from day 1 and kept telling them over and over , took my car to them with no acknowledgment to the problem , the guy ***** kept saying that he prefers not to call the insurance again since it shows them in bad shape since they have been paid for the service , my car's trunk till this moment does not work except if opened manually, the other issue is before even they had started with my car repairs I asked them about my request that I need to be involved with the insurance decision and be updated ed regarding the repairs cost vs car value and the decision to repair vs total my car , but never been granted this request even though I called him many times and kept asking about that with just promises to do so with no actions, and same for many and many calls regarding asking for a disclosure that my car doesn't have a frame damage from this accident , with no action or acknowledgment , I asked to speak with the manger many times never granted that as well as they keep saying they are busy.
              Read More

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tristin h

              10/05/2023

              I took my car in to get fixed after getting sideswiped by a Chrysler 300 my car A fiesta ST weighs **** pounds a Chrysler 300 weighs between **** or **** pounds. The shop manager seems to think that thats not gonna possibly cause some frame damage. He denied checking because he said progressive does not pay him to check the frame damage. I said thats why you do an estimate and check and see if the car can still be aligned after you fix the car he is the kind of guy that is never going to admit that he did wrong. If you look down at the previous reviews, he will never admit fault despite the fact that I took my car to the shop more than four times to have paint refinished, they didnt paint the parts they were supposed to. They didnt put the *** on they forgot to fix my window switch The overspray on my window. They didnt fix my rain guards. The shop is shady I do not recommend.

              Car Crafters Response

              10/06/2023

              Car Crafters is a collision repair center. We are not the insurance company and cannot force reimbursement for all requested items and we do not make a habit of performing work without compensation. Regarding this repair it was impacted from the front door back to the rear quarter panel. There was no impact to the front fender, no signs of impact to the front tire, and no statements of such impact from the customer at the initial drop off. He recently took his vehicle in for an alignment. The shop he took his vehicle to for that alignment told him the left front is out of spec and the sub-frame is bent. The sub-frame is a bolted-on suspension component and is not the physical frame rails of his unibody vehicle. We do not perform alignments or frame measurements on every vehicle as we are not paid to perform those measurements on every vehicle. The nature of the impact either justifies these measurements or does not. The size of the vehicle(s) in the impact while important is only one portion of the force of the impact. Force is equal to ********** the Acceleration, in other words a heavy object moving very slowly, will still have a relatively small impact force. The customer met with our store manager, a tenured, well-respected individual. He suggested to the customer that he should present this to his insurance and if approved wed be happy to repair the vehicle if they feel its related and will compensate us to do so. I dont think he understood what he was told because he became defensive and refused to allow us to explain in further detail.Regarding needing to come back on multiple occasions, that is a true statement, but the cause is not as negative as being portrayed. We repaired the doors and quarter panel and then the customer brought it back in for rock chips to the rocker panel that he felt were related. Mind you rock chips are not caused by a vehicle-to-vehicle impact and thus were not initially related. Progressive was kind enough to add that prior damage to the estimate, so we fixed it as we were paid to do so. Upon reassembly for the rocker repair we did scratch the vehicle when removing a part to complete the repair. This did cause another return visit to have it fixed. On that return we fixed the part we scratched and fixed a vent shade that needed a fresh strip of adhesive tape. During that return is when he started complaining of a broken door switch that was noted on drop off as prior damage. He didnt like that answer and due to the inconvenience agreed to replace it for him as customer service. Weve assisted in everything hes asked about. All he needs to do now is bring his suspension concern to the insurance company for approval. If approved, while we will perform the repairs it is probably best for both parties that he have the alignment ******** it as he clearly believes we have treated him poorly despite our best efforts.

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