Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Quality Appliance Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforQuality Appliance Company

    Major Appliance Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Major Household Appliances Retail

    Products & Services

    Household Major Appliances

    Business Details

    Location of This Business
    522 E Broadway, Farmington, NM 87401-7110
    BBB File Opened:
    11/22/1980
    Years in Business:
    47
    Business Started:
    9/1/1977
    Business Incorporated:
    11/28/1979
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 PM
    T:
    8:00 AM - 5:30 PM
    W:
    8:00 AM - 5:30 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Sa:
    8:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Ray C. Schritter, Owner
    Contact Information

    Principal

    • Mr. Ray C. Schritter, Owner

    Customer Contact

    • Mr. Ray C. Schritter, Owner
    Additional Contact Information

    Fax Numbers

    • (505) 327-9450
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeannie W

    1 star

    12/30/2023

    I had a repairman come to my home to fix a washer that was putting out a code. He spent an hour just to tell me what the code was and that it wasnt worth fixing. Then charged me $147 for that. When I questioned the fee and offered to pay just a diagnostic fee he refused to leave until I paid. When this didnt work, the 2 owners showed up at my door first thing in the morning demanding payment like little loan sharks. One of them had his phone recording me. Please dont let these men in your house.

    Quality Appliance Company Response

    01/04/2024

    GLAD to respond to this one!Facts:1) You called us for service on 12/29/23 2)Service was performed the same day and you didn't like the diagnosis found on your Kenmore washer. This machine is repairable , but not cost effective to do so.3) You refused to pay the technician and refused to return our service invoice.4) On 12/30/23, I went to your house to retrieve the service invoice which you refused to return to us and you closed the door in my face.5) You then agreed to pay after we walked away but still would not surrender the service invoice. We were then on the phone with the police requesting assistance in retrieving our invoice.6) Approximately 6 minutes transpired when you opened the door and presented the invoice and attached a check for payment.7) If you need to recall these events and your actions I have it on video as the second person was recording the entire event.8) Your son in law, *************************** called me at 9:21 cursing, name calling and threating to come down in his red pickup truck and whip my a--. I invited him to do whatever he thought he needed to do. Honestly very juvenile behavior on his part. What was he trying to accomplish?9) Not worst customer service- WORST CUSTOMER

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.