Business ProfileforHome Appliance Store

I was given a $200-$250 quote for a freezer repair and a “less than $100” quote for a dryer. Total quote of $300-$350 for both. The total cost for the freezer and dryer repairs were $588. When I brought it up to the company they realized their mistake and took full blame for the miscommunication. I was offered a $75 refund by ** the owner. Until they realized that they did not make any profit from the freezer repair. Once they realized they were upside down on this job, the narrative completely changed. I was offered a $10 refund, talked down to, basically called a liar, given the run around, and told how “blessed” I was by all the discounts I had already received (which no one told me about). They misdiagnosed the freezer and ordered the wrong part then had to get the correct more expensive part. The accountant ****** said they didn’t even charge me for the shipping and restocking fee, like I should be thankful they didn’t pass that onto me, another one of their mistakes. ****** told me time and time again how they want to give me money back - being the $10 they would have to cut from the techs labor. That was just for the freezer. The dryer invoice has $139.98 worth of parts alone billed out. Parts alone is way over the “less than $100” quote they gave me. The next day I received an envelope in the mail with a check for $25 and more condescending garbage. A hand written note saying “We know we can not make you understand but have given you our very best rates are services.” I understand that this company admitted that they messed up MULTIPLE times, tried to cover it up with their “discounts”, communicated absolutely nothing to me, then had the audacity to send me this garbage of an apology. If this is your very best, I would sure hate to see what you put out on a regular day. Dryer repair invoice # *****. Freezer repair invoice # *****. Quoted $300-$350. Paid $588. Refunded $25. I believe an addition refund of $233 is appropriate.