Business ProfileforEnvironmental Safety International, Inc.
Current Alerts For This Business
Consumers have reached out to BBB with reports that they have received unordered products, sometimes after specifically requesting that products not be sent to them. There have been reports of difficulties returning products, not being credited for returned products and threats of being turned over to a collection agency.
On January 26, 2017, BBB contacted Environmental Safety International to address a possible pattern of complaints.
Environmental Safety International provided the information below to BBB:
“Our company does not send out any products from our company unless it goes through our shipping department and is recorded and confirmed. These recordings can be uploaded to the BBB whenever a complaint does come through. We only send products that have been agreed to be sent by the customer on audio recording. Also in response to customers reporting that we do not credit them for returned products, we cannot account for products that customers just give back to Post Office or Federal Express 30 to 60 days after they receive it without paying return postage to come back. Whenever a customer calls our company with a concern on returning a product we assist them in resolving the issue as easily as possible so they can return the merchandise.”
“Our company going forward will be recording every customer order before it leaves the building so that they are aware of what they are getting, how much it costs, what they are receiving and that will all be confirmed on audio recording.”
BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 685 Bergen Blvd. Suite 205, Ridgefield, NJ 07657
- BBB File Opened:
- 3/14/2002
- Years in Business:
- 25
- Business Started:
- 6/9/1999
- Business Incorporated:
- 6/9/1999
- Type of Entity:
- Corporation
- Alternate Business Name
- Environmental Products International Inc.
- EPI
- EPI Inc
- Business Management
- Mr. Joseph M. Carney, President
- Mr. Sean M. Carney, Vice President
- Contact Information
Principal
- Mr. Joseph M. Carney, President
Customer Contact
- Mr. Joseph M. Carney, President
- Additional Contact Information
Fax Numbers
- (201) 945-3237Primary Fax
Phone Numbers
- (201) 945-0851Other Phone
- (800) 505-8800Other Phone
Email Addresses
- Technical Support
- Customer Service
- (201) 945-3237
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lanell T
10/09/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.