BBB Business Review

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This business is not BBB accredited.

CardCash.com LLC

Additional Locations

Phone: (800) 364-0488 990 Cedarbridge Ave Ste B7 Rm 365, Brick, NJ 08723 http://www.cardcash.com View Additional Web Addresses


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Description

This company offers buying, selling and trades for gift cards.


BBB Accreditation

On 9/22/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CardCash.com LLC include:

  • 650 complaint(s) filed against business

Factors that raised the rating for CardCash.com LLC include:

  • Length of time business has been operating
  • Response to 650 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

650 complaints closed with BBB in last 3 years | 195 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 65
Billing/Collection Issues 73
Delivery Issues 157
Guarantee/Warranty Issues 22
Problems with Product/Service 333
Total Closed Complaints 650

Additional Complaint Information

Consumers have reached out to BBB with reports they were promised orders would be processed within 1-2 hours with a 24 hour maximum. Instead they report the business was unresponsive and unreachable. Consumers have reported numerous unanswered emails, extremely long telephone wait times, disconnected telephone calls.

On February 4, 2015, BBB contacted CardCash to address a possible pattern of complaints.

CardCash advised BBB there were factors that required them to increase their internal security process and provided the information below.

“During the holiday season we were hit with an overwhelming crush of orders that no one could have imagined. We were a bit slow in resolving many of the issues as we struggled under the weight of these emails and phone calls from customers. We are now past the eye of the storm and our customer service response time is back to normal.”  

BBB is satisfied the business has addressed the issues that created a problem and will continue to monitor any incoming complaints.  

Customer Reviews Summary Read customer reviews

19 Customer Reviews on CardCash.com LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 17
Total Customer Reviews 19

Additional Information

BBB file opened: October 15, 2008 Business started: 04/01/2006 in NJ Business incorporated 02/01/2008 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Acker, COO Mr. Yali Elkin, EVP of Finance Molly Fischl, Loss Prevention
Contact Information
Principal: Mr. Marc Acker, COO
Customer Contact: Molly Fischl, Loss Prevention
Business Category

Prepaid Debit/Credit Cards

Products & Services

CardCash.com LLC sells the following brand(s): Over 1,000 of the largest national and regional retailers in the US.

Method(s) of Payment
Most major credit cards, PayPal, ACH and Bitcoin
Refund and Exchange Policy
CardCash offers a 45-day card balance guarantee so customers will feel safe buying gift cards from them.
Alternate Business Names
Card Cash / ABC Gift Cards, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.