BBB Business Review

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Description

This company offers buying, selling and trades for gift cards.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CardCash.com LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for CardCash.com LLC include:

  • 543 complaint(s) filed against business

Factors that raised the rating for CardCash.com LLC include:

  • Length of time business has been operating
  • Response to 543 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

543 complaints closed with BBB in last 3 years | 342 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 51
Delivery Issues 172
Guarantee/Warranty Issues 12
Problems with Product/Service 246
Total Closed Complaints 543

Additional Complaint Information

Consumers have reached out to BBB with reports they were promised orders would be processed within 1-2 hours with a 24 hour maximum. Instead they report the business was unresponsive and unreachable. Consumers have reported numerous unanswered emails, extremely long telephone wait times, disconnected telephone calls.

On February 4, 2015, BBB contacted CardCash to address a possible pattern of complaints.

CardCash advised BBB there were factors that required them to increase their internal security process and provided the information below.

“During the holiday season we were hit with an overwhelming crush of orders that no one could have imagined. We were a bit slow in resolving many of the issues as we struggled under the weight of these emails and phone calls from customers. We are now past the eye of the storm and our customer service response time is back to normal.”  

BBB is satisfied the business has addressed the issues that created a problem and will continue to monitor any incoming complaints.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CardCash.com LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 15, 2008 Business started: 04/01/2006 in NJ Business incorporated 02/01/2008 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Acker, COO
Contact Information
Principal: Mr. Marc Acker, COO
Customer Contact: Mr. Jeremy Levi, Director of Marketing
Business Category

Prepaid Debit/Credit Cards

Alternate Business Names
Card Cash / ABC Gift Cards, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.