Customer ReviewsforParty City Corporation

******************************************* I recently had an extraordinary experience at Party City, and it was all thanks to the re****able assistance provided by a shining star at the store. Amidst a slight hiccup in my search for certain items during a recent visit, a beacon of exceptional customer service emerged to rescue my day.This re****able individual, **********, possessed a rare blend of efficiency, kindness, and professionalism. With ***** and skill, she swiftly navigated the aisles and effortlessly located every item on my list, ensuring my needs were not just met, but exceeded.Thayeshiah's presence was like a breath of fresh air, infusing the store with a sense of warmth and genuine care. It was evident that she was not just assisting me as a customer but rather as a cherished guest in her domain. Her dedication to service and her unwavering commitment to excellence were truly inspiring.In a world where exceptional service is often hard to come by, encountering such a gem was a true delight. **********'s impact went far beyond a simple transaction; it left an indelible **** on my heart and soul. Her performance was nothing short of extraordinary, setting a standard of service that others should aspire to emulate.To Thayeshiah at Party City, I extend my deepest gratitude and admiration. Your exceptional service and unwavering commitment to excellence deserve to be celebrated and recognized. You are a true asset to the team, and your light shines brightly in the world of customer service. Thank you for making my experience truly unforgettable.

I worked here for one day and the back room is crowded no organization and an unsafe work environment. They have public restrooms but have them blocked off so only employees can use them. You have to sneak in the bathroom when customers are around. And the bathroom looked as if it hasn’t been cleaned in a while. Not a safe place to work and to be honest I would shop at this location.

This manager named **** is racist, she told us to not shop at that store and to go back to the south side because we are Mexican, she was rude that is not a good store to shop at.

I ordered items online that were not in stock at my local store. It turns out by ordering them online, they are not returnable. Even though they are sold in store exactly the same size/color etc.. as I ordered online, they are considered personalized items and not eligible for return. I could understand if I had actually personalized them with a size/color/lettering that is not sold in store, but thats not the case. I hate to say this, but this is exactly why I usually order via Amazon. I chose to order from Party City because, I hate that I shop from Amazon so much. But, this experience is exactly why I end up at Amazon.

I worked at a halloween city on 75th and ******** by the mall?? we had a marketing dude cover for our manager his name was *****?? i quit showing up because i was scheduled 16 hours a week and it was more of a loss than a gain to work there. They hired people unable to do the job, me and 2 other employees carried the store on our backs, and regardless of not having have been employed there for about a month???? im still a topic of conversation for this man. Cracking lil sly comments, he has my number and can feel free to text me and be a professional about it. ????

I will never do business with you again. My 10 yr old will have no decorations for his birthday party in 2 days. You changed the shipping label address for an old address from 8 years ago that you had for rewards program. You messed with my child and lost my business. What company does this. I would give you a 0 if I could.

Abysmal! Same problem as others who ordered online and never received my items. Putting stop on payment.

They never provided the balloons for my enemy . They advise it will be delivered between 3 to 5 pm . I called at 5:20 pm , spoke to ***** supposedly a manager there and she advised that she couldnt help that the driver did not pick up . So she hired an Uber driver to drop off the balloons . Never showed up . This is ridiculous and very bad customer service. The event we t on with no balloons .

I think Party City engages in ageism in their hiring process under the guise of research. At the end of filling out an application for employment, there's a survey that asks if the applicant is over the age of 40.

Do NOT order online! You will NOT receive what you paid for nor a refund, or any help of any kind! We ordered our shipment of birthday supplies for our *************** birthday. We never received the package even though it was said to had been delivered. CLEARLY not to us!! The rep we got was not helpful at all nor did they care one bit we couldnt be receiving it. They offered no kind of help, sympathy of us being out $195. They refused to offer a reshipment or replacement, leaving us out $195 and not able to repurchase in time for my sons birthday this Saturday which is already enough embarrassment to admit! They have completely ruined his party, have taken our $195, and left us with no help. I cant believe a store I have shopped at for all their party decorations since age 1, would do this to us. If you must purchase from them, for the love of GOD only do it in store where they cannot take from you. We will never be purchasing from here again for their party stuff in the future and hate we have gave such an inconsiderate company our business for this long without knowing. Devastating is an understatement!!