Business ProfileforHarris Moving Inc.

I have used ********************** Movers 3 times now. The first two moves were great. Last week, not so much. Mr. ********************** (the owner) is a great guy, charges a reasonable hourly rate and his team are mostly all very hard workers. My problem last week was his son, **** ********************** **** is his *******. Moving is stressful, especially when selling your home and buying your new one the same day. **** ********************** ** is a horribly surly individual who has zero customer service skills. He makes a bad first impression because he just doesnt seem to care. My wife and I may get a little hot tempered when disrespected, but **** took it to a new level. If a mover cant move certain items for various reasons, they could say it, explain it in a decent, empathetic way to the customer. The main issue was ********************** some potted plants in our back yard. They did it for us 6 years ago when we moved, and Mr. ********************** agreed to do it again for us this move. My wife takes great pride in her perennials, so we dont want to simply dump the dirt and throw them out. Again, when Mr ********************** came out a month ago to give us an estimate, he said theyd move them again for us.His son didnt feel the same way. He decided he wasnt moving them, that theyll make a mess in his truck. What I take offense to is the way he answered and didnt want to do what was already agreed to. At that point my wife got angry at his short, rude responses. **** snapped and told my wife to F***off gave here the finger multiple times and called her a B****. That is never acceptable. If I ever spoke like that to a customer, Id be fired immediately. I was not there when this transpired. I tipped the men very generously, they worked extremely hard. Had known **** had called her what he called her I would have tipped the other guys gratuity and given **** nothing. Again, Mr ********************** is great, and his movers work hard. His son is simply an individual who should not be customer facing. If you read other reviews, I see I am not the only one with the exact same issue with him. One reviewer said he had to call the police. I believe it. If that doesnt bother you, if youre okay being screamed at and verbally abused, go ahead, and hire them because other than ***********, they do a good job. If not for him, Id give ****** review.