Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Johnson & Johnson has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Johnson & Johnson

      One Johnson & Johnson Plaza New Brunswick, NJ 08933-0001

    • Johnson & Johnson

      199 Grandview Rd Skillman, NJ 08558-1311

    Customer ReviewsforJohnson & Johnson

    Health and Wellness
    HeadquartersMulti Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    8 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Bethany W.

      3 stars

      05/21/2024

      Tylenol gel tabs… they were very painful to swallow! They also made my migraine worse. I believe these are dangerous to stay available on shelves/for sale! The reaction was anyphylactic and I cannot go to the emergency room or urgent care
    • Review from Ed K

      1 star

      09/17/2023

      I ordered an implant lens based on their advertisement that I would not need glasses. They even had a QRCode showing how you would see after the surgery. My surgery went perfect but my close up vision is nothing like how they advertised. I contacted the company and they told me to submit information regarding this case. After providing this company with comprehensive documentation I was told they will get back to me. The company has refused to get back to me. I believe they realize that their advertising for this lens is a misrepresentation of what it is capable of doing. This cost me $3000.00 dollars. I believe there are even misleading ******** because normally ******** pays for lenses as long as it doesn’t completely correct your vision. ******** won’t cover this lens because Johnson and Johnson advertises this lens as a special lens that will not require needing reading glasses. My close up vision is documented as 20/40 which is not what it’s supposed to be after using this lens. I am requesting a full refund but I have not heard back from them. I believe other people must have had similar experiences. I am considering doing further research and find other people that have experienced the same problem.
    • Review from Joseph B

      1 star

      07/03/2023

      Q tips are no longer the same. There is less cotton and the stick bends

      Johnson & Johnson Response

      07/14/2023

      We are sorry to learn of your experience. However, Johnson & Johnson does not manufacture the **Tip brand products. ******** is the manufacturer.If you are referring to Johnson's Baby Safety Swabs, we would like to learn more about your experience. Please call us at ************** M-F 9-5:30 ET or contact us via our website at ****************************************************** so that we may gather more information. Thank you!
    • Review from Pamela L

      1 star

      05/07/2023

      This is regarding Reach Dental Floss, which to my horror has been discontinued. Luckily, I purchased a boatload of this product and it's still being supplied by my OTC supplier.The reason I'm upset is because I've stumbled upon the "cheap-ification" of this product. You can call it skimpflation if you want, but whatever you call it, it's blatant cheating of the consumer.The price stays the same, but the product is half as wide and has no wax on the supposed waxed product. The floss is so thin, it breaks in half without much effort and falls into strings with use. Some of these strings stay behind between the teeth.How much money do the shareholders need to make? This is clearly a decision made to increase profits and make the consumer pay the same price for an inferior product.Even though the product has been discontinued, I hold Johnson & Johnson accountable for this deception. If you want loyal customers, or any customers at all, you'll ******* your business practices.

      Johnson & Johnson Response

      05/23/2023

      The brand Listerine /Reach Floss was divested to *************************** Ltd./Avon as of May 3, 2021. For any comments, questions, or concerns, please contact them directly by phone at ************* or by email at **********************
    • Review from Jaycee J

      1 star

      10/14/2022

      Made my daughter hair brittle, dry and then a month later she was going bald! I do not recommend using this! It strips their hair completely. So disappointed. I spent over $40 just to throw it all out ** it was a waste and I was highly agitated. Its supposed to be a good baby brand but something in it is awful like a formula.
    • Review from BETH W

      5 stars

      07/16/2022

      This is regarding Neutrogena deep clean face wash ::/ they are compatible with ***** pore strips. ***** is a company headquartered in Japan and isn’t contactable through the bbb website! They should collaborate in the future! Remarkable results. The secret ingredient used in ***** pore strips is “sebum” giving the nose a flawless air brushed appearance
    • Review from Shalia W

      1 star

      06/22/2022

      Purchased the Ultra Sheer Dry-Touch Sunscreen Lotion Broad Spectrum SPF 70 for a beach trip at Target. The next day, I broke out in itchy rashes all over my body. Thank goodness I did not apply the product to my face. I would not recommend this product. It should be investigated and possibly removed from the shelves.

      Johnson & Johnson Response

      07/13/2022

      We are very sorry to hear this. We wouldn't expect this to happen with our product, and we would like the chance to speak with you directly about your experience. Please give us a call at **************, Monday-Friday from 9am to 5:30pm ET.
    • Review from Kait L

      1 star

      02/23/2022

      Bring back the clean and clear continuous control cleanser!!! Jfc

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.