BBB Accredited Business since
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This company offers mail order catalog.
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A BBB Accredited Business since
BBB has determined that Dr. Leonard's Healthcare Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dr. Leonard's Healthcare Corp. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 57 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||57|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Joseph Albanese, Vice President Finance & CFO Ms. Margaret Donahue, Senior Call Center Director Ms. Patricia NALEWAJKO, CALL CENTER DIRECTOR Ms. Leigh Tricamo
Mail Order & Catalog Shopping Product Sales - General
Alternate Business NamesCarol Wright Gifts Catalog Dr. Leonards Health Care Catalog
BBB has received several recent inquiries and complaints concerning the Passport to Health program. Dr. Leonard's confirms this is a free trial membership program that offers member discounts within a provider network on medical procedures, supplies, and prescription drugs. The program is generally offered to select consumers calling in to place an order or on follow-up calls after orders are placed for merchandise. Following a catalog purchase, consumers are offered $50 in coupons to review the Passport to Health program free of charge for 30 days. Consumers are advised that if they do not contact the company within the 30-day free trial period, they will be billed a $29.99 monthly membership fee. All the calls are recorded and monitored to make sure the company is compliant with the federal and state laws. By law, a company must tell consumers that their account will be charged monthly unless they call to cancel within the designated time frame. Consumers who feel they have been enrolled in these programs without their agreement or knowledge should contact the company at 1-888-363-5822 or file a complaint with the BBB.