BBB Logo

Better Business Bureau ®
Start With Trust®
New Jersey

BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers mail order catalog.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dr. Leonard's Healthcare Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Dr. Leonard's Healthcare Corp. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 71 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 23
Delivery Issues 12
Guarantee/Warranty Issues 1
Problems with Product/Service 30
Total Closed Complaints 71

Additional Information

BBB file opened: March 31, 1994 Business started: 01/01/1970 in NY Business started locally: 01/01/1994
Business Management
Mr. Gary Porto, VP of Operations Mr. Joseph Albanese, Vice President Finance & CFO
Contact Information
Principal: Mr. Gary Porto, VP of Operations
Business Category

Mail Order & Catalog Shopping Product Sales - General

Alternate Business Names
Dr. Leonards Health Care Catalog Modern Coupon Systems
Additional Information

BBB has received several recent inquiries and complaints concerning the Passport to Health program. Dr. Leonard's confirms this is a free trial membership program that offers member discounts within a provider network on medical procedures, supplies, and prescription drugs. The program is generally offered to select consumers calling in to place an order or on follow-up calls after orders are placed for merchandise. Following a catalog purchase, consumers are offered $50 in coupons to review the Passport to Health program free of charge for 30 days. Consumers are advised that if they do not contact the company within the 30-day free trial period, they will be billed a $29.99 monthly membership fee. All the calls are recorded and monitored to make sure the company is compliant with the federal and state laws. By law, a company must tell consumers that their account will be charged monthly unless they call to cancel within the designated time frame. Consumers who feel they have been enrolled in these programs without their agreement or knowledge should contact the company at 1-888-363-5822 or file a complaint with the BBB.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations