Business ProfileforA to Z Improvements and Restorations

Our experience with A-Z Improvements has left us feeling extremely disappointed. We engaged their services to undertake the remodeling of two of our bathrooms, attracted by their claims of having a top-tier team and competitive pricing. Regrettably, our interactions with them have been far from satisfactory and closely resemble a bait-and-switch scenario, where the initial terms have drastically evolved from what was originally promised.At the outset, Bill from A-Z Improvements provided us with a project quote that we agreed upon. However, our optimism quickly turned sour when we received an email from ******, ****'s son, that demanded additional funds. The email stated:"After reviewing your material selections with my father, these fixtures and varieties of tile are very high end, will require a lot of planning to ensure proper installation - additionally we will have to put our most skilled people on this project (which will delay things a bit as they are currently on different projects). We would have to request a change in the project price for an additional $7,500."The materials we had selected were sourced from build.com and were not extravagant by any means, perhaps only marginally more expensive than those found at Home Depot.What's particularly perplexing is the contradiction between their initial assertion of having the "best men" for the job and their subsequent revelation that they would have to bring in their "best men" due to the higher-grade materials we chose. This naturally prompts the question: Were they not deploying their top team from the outset? I strongly advise against hiring A-Z improvement for any project. Their lack of transparency, unethical pricing practices, and contradictory claims about their team's expertise make them an unreliable and untrustworthy choice.

We appreciate you taking the time to share your feedback regarding your experience with A to Z Improvements. We deeply value the opinions of our clients, both positive and constructive, as they help us continuously enhance the quality of our services.We extend our sincere apologies for any inconvenience or frustration you *** have experienced during your bathroom remodeling project. It is our utmost priority to deliver transparent, ethical, and professional services to all our clients, and we deeply regret any miscommunication or misunderstanding that *** have arisen from both ends.We understand your concerns about the pricing and the change in project scope. Our goal is to provide accurate and comprehensive project quotes that reflect the highest level of craftsmanship to provide proper installation of your chosen *********************. Due to the lack of knowledge on the full scope of finish fixtures chosen which were later communicated to us after signing. We acknowledge that this was not the experience you were expecting, and we take this feedback seriously. The additional work order presented to you after you informing us the extent of finishes, varieties of tile, and desired upgrades in styles, patterns, etc. Those of which were not communicated to us until after we had signed to do your project. These upgrades were not in line with the original quotation provided, which is why the additional work order was presented. Once again, this will be used to help us improve our services and due diligence on future projects. So situations like this do not arise again.We take pride in the expertise and dedication of our team members, and we want to clarify that our intention was to ensure the successful installation of the materials you selected. Your feedback serves as a valuable reminder for us to continuously improve our processes, communication, and transparency. We are committed to addressing the issues you've raised internally to prevent similar situations from occurring in the future.We genuinely regret that your experience did not align with our values of honesty, integrity, and professionalism. Your feedback will be instrumental in our ongoing efforts to refine our services and provide our clients with exceptional remodeling experiences.