Business ProfileforPro Energy Solutions

Had a bait and switch experience from last November (2023), I agreed to go with *** because the sales *** and included that I would be getting $1K back in rebates to install a new furnace and A/C.Installation went fairly smooth, I even bought the workers lunch because of the length of the job, but they skipped some things and had to come back when inspection failed.After installation, I had several questions about the products that the sales *** did ***ly to and helped ease my mind, but in hindsight, not sure that's the case (biggest concern: installed one product when quoted on another, but was told they were the exact same with just a different decal).Shortly thereafter the rebate paperwork was submitted and I heard nothing back until I called in January. When I called to ask about the status, I was told that it wasn't going to be $1K, but more like $400 and that it was in process.Again, nothing further until I reach out in March, when I was informed that the rebates had been approved.Again, nothing further until May when I called and a manager, ****, actually called me back (first time PES made any contact effort). He said there was a glitch in the system and that he had released my rebates and a check would be on it's way...oh, and that it's not $400, but only $310.Yet again, no check received and nothing further from them until I reached back out at the end of June, the sales *** told me that a manager would be calling me back that day or the next.Guess what, never heard from them, called back again a couple of weeks later and was again told it was being escalated to a manager and provided me with the manager's, **** *****, email address which I sent an email ***** date, 10 months after the installation, there has been no further contact made by ***, no check, and I'm not sure I can even trust the install job because of all of this and the fact that my initial concerns were so very easily dismissed.Personally, I would never use PES again.

Subject: Response to BBB Complaint Dear ,**************************** Thank you for bringing your concerns to our attention. My goal is always to ensure our customers are fully satisfied with their experience, and I appreciate the opportunity to address your concerns directly.I have attached a screenshot of the contract you signed, which clearly specifies that the equipment provided is Rheem/Ruud, as stated in multiple areas of the contract. Additionally, Ive enclosed a letter from ********************* confirming that the units installed are indeed the exact models listed and that Rheem and Ruud are sister brands under the same manufacturer, offering identical quality and warranties.Regarding the rebate information, I want to clarify that no specific promise or amount of rebate is detailed in the contract. Rebates vary widely depending on the utility provider and location; some municipal-owned utilities may not offer any rebates at all. For your installation, you qualify for a $210 rebate for the air conditioning unit and a $390 rebate for the furnace. Moreover, due to the high efficiency of your system, you are eligible for a federal tax credit ranging from $650.00 to $1200.00, which can be claimed during your federal tax filing.For your reference, here are the specific product details as per your contract:UnitBrandModel NumberStandard Parts Warranty AC Heat PumpRHEEM/RUUDRA14AZ30AJ1NA10 YEARS Air Handler/FurnaceRHEEM/RUUDR951T0703A17M4S10 YEARS CoilRHEEM/RUUDRCFZ3617STANM10 YEARS ThermostatHoneywellT6000 ProMANUFACTURER I also checked the warranty registration on the Rheem website, and the warranty is confirmed to be registered under Rheem, as per the attached screenshot for your review.Note email sent separately, wont allow attachments.Typically, we would expect customers to contact us directly if there are any concerns or questions before escalating to a formal complaint. I found no record of any prior communication from you seeking clarification on these matters.I hope this response helps to clarify the situation. My primary aim is to resolve any issues to your satisfaction, and I am always here to assist. Please feel free to contact me directly if you have further questions or if there is anything else I can do to assist you.Thank you for your understanding, and I look forward to resolving this matter amicably.Sincerely,******************* Pro Energy Solutions