6 Customer Reviews
Review from joyel m
1 star01/15/2024
In the times that we are living in today it costs NOTHING to be professional at the least. I called today spoke to a customer service rep and a manger who BOTH were very RUDE and nasty for no reason. I called to ask a question about my account and to explain something that was going on and the MANAGER told me there is no need for me to talk to explain why I was calling. Instead its obvious that the "office' decided to take on each others attitude and become disrespectful. This office is TERRIBLE.Review from Donna S
1 star10/24/2023
The worst . Unprofessional, rude, disrespectful. Ill NEVER EVER USE THEM AGAIN. ***** is beyond incompetent. Wouldnt even stop talking for me to ask the amount owed . **** up on him and called a different rep to make the payment. They have horrible reviews and they definitely deserve them!Review from Gary C
2 stars06/23/2023
I called to get find out how much i owe l'm exactly half way done with car payments. So I thought I only had to pay half the finance charge . For some reason they are charging an extra $800 dollars. I asked y and he gave me the run around they charge more in the beginning of the loan. B. S. It's the same amount at the end. ************ said call your lawyer. So now I have to hire a lawyer to find out y they are charging me an extra $800. If i don't pay it my car gets repossessed. I think this is a case for *******************.Review from denise t
5 stars04/14/2023
Ive been using thrift investment Corp. for 9 years. This is my second loan with them. Ive read all of the complaints listed and I have seriously never had one problem with this corporation in the nine years of my two loans. I have always had positive and complete satisfactory customer service from any representative Ive dealt with it seems to me that people that are complaining or people that cant pay their loan. Why dont yall think of that. And Ive known people who had hardships with thrift investment and they were always there to support and help them. Thank you ****************Review from Latia W
1 star11/05/2022
Very unprofessional company. They are so rude and nasty. They call your phone and harass you. Please do not do business with them. You will regret it.Review from Sha H
1 star11/18/2021
These people are very rude and curse on the phone at customers and also make up fees as they go. Their worker ****** has many reviews about him being terrible and its no joke. They have taken more money from me than was owed. I owed **** and he charged me **** because he wanted to. The pandemic hit so payments were hard to make (even though they were made) and they still dont have a heart to work with customers. They lied about taking things off of my credit once I paid extra money, once they got paid they told me theyre not doing it and hung up on me. They have fraud and fake bank situations going on there! I would give 0 stars if possible
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