Business ProfileforLocus Telecommunications, Inc.

I purchased an H20 wireless plan for 4 months for a study abroad program. I transferred my cell phone number to H20. Upon arrival in Italy, my cell phone did not work. I tried calling and speaking with H20 to resolve my phone issues. They were unhelpful, they wanted more money to have it work. I just wanted the service I paid for. After two weeks of numerous phone calls, I asked for a refund. They refused. I called my credit card company and disputed the charge. I attempted to speak to H20 a dozen times to get the account resolved. Rude customer service, and very unhelpful. I decided to port my phone number back to my previous cell phone company, but H20 has refused to give me my phone number back unless they are paid for the 4 months of service, The service they didn't provide!!!!! I have called my regular cell phone company and they have tried to 3-way call with H20 6 times. H20 keeps giving us the run-around and saying yes go ahead and port it. They gave us a transfer PIN and "escalated" the case every time we called. Nothing has worked. They want to be paid for a service they didn't provide, They are holding my cell phone number hostage for ransom. No payment no cell phone number. I asked them to pull up all the records of my calls where I had no service and they DONT care. At this point, I would have to say they are a dishonest and scam company. RUN FAR AWAY!!!!!