Business ProfileforMegabus.com

On 8/15/24 at 11am, less than 24 hours of my schedule trip, I received an email from Megabus concerning my trip from *** to ** on 8/16/24; the email stating the below. It seems that Megabus already knew effective 8/16, all trips in the northeast will have to be transferred to another company.Valued Customer, Your ********************** trip is moving to ***** Pan Bus Lines Dear Traveler, Effective August 16th, all Megabus schedules between ***, ******, ********* and ************* will be operated by ************** Bus Lines. To avoid disruption to your travel plans, we need to transfer your reservation to one of their available trips. Please follow the link provided to reschedule your trip at no additional charge. Be aware that pick-up and drop-off locations may differ as well as the available schedules. While we regret any inconvenience, this change ensures you have a seat on your preferred departure. ************** is a fourth-generation, American family-owned company with one of the best reputations for reliability, customer service and safety in the industry. Megabus and ************** have been working together for many years, and we are confident that you will have a great experience with them. Reminder: Please rebook your trip now to secure your preferred travel time.Why they did not inform me in advance? In less than 24 hours, I had to revise my entire plan and decided to not take the trip on 8/16/24. When I call them to request for a refund or store credits (if refund option is not available), I was told both options are not possible. This is not satisfactory customer service in my humble opinion. Especially there is no fault of the customer when they decided to switch bus operations. If they had informed me sooner, at least 48 hours, I would have been able to make changes and reschedule with them. This was not the case; hence, I am writing this review to let the public know my experience and how you as consumers should seriously consider when buying tickets from them.