BBB Business Review

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BBB Accredited Business since

Discount Auto Parts

Phone: (732) 780-4466 120 Francis St Ste 10, Keyport, NJ 07735 http://www.discountautoparts.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers shipping auto parts domestically as well as internationally.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Discount Auto Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Discount Auto Parts include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Discount Auto Parts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 2001 Business started: 12/15/1983 in NJ Business started locally: 12/15/1983 Business incorporated 12/15/1983 in NJ
Type of Entity

Corporation

Business Management
Mr. Joseph Belmonte Jr., President
Contact Information
Principal: Mr. Joseph Belmonte Jr., President
Business Category

Auto Parts & Supplies - New Auto Services

Method(s) of Payment
All Major Credit Cards
Refund and Exchange Policy
Will gladly refund or replace any defective item and most non-defective items.  However, they reserve the right to charge a restocking fee of up to 20% of the order.   Within 30 days of receipt of your order, you may return products that:Are in their original packagingHave original manufacturer informationAre not used, installed, or disassembledAre not damaged due to incorrect installationDo not have missing parts, hardware or instructionsThe following orders are not returnable:Custom or special ordersAutomotive repair manualsElectrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to DiscountAutoParts.com will not be returned. Items not purchased from DiscountAutoParts.com will not be accepted.

Core Returns
If you would like to return an item associated with a core return value, please submit your request through the Returns form.
Please note:All fluids must be drained from the coreThe core must be securely wrapped in plastic and sealedCores must be returned in the packaging used in the shipment of the order sent to you. Your core will be inspected to determine if the core is rebuild-able. Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds: Business will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of their error.

Alternate Business Names
Discount Auto Parts.com Matty's Auto Parts, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.