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Find a Location

Family Ford has 1 locations, listed below.

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    Business ProfileforFamily Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    New Ford Franchise

    Business Details

    Location of This Business
    30 Route NJ 183, Netcong, NJ 07857
    BBB File Opened:
    11/26/2003
    Years in Business:
    45
    Business Started:
    8/17/1978

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My family's last six cars are all ***** A deceased member of the family is retired from **** and our cars have been bought on the family plan. However, my experience over the last 4 months have made me never want to buy **** again. About 4 months ago I had a water leak in two different parts of the car (Front passenger side seatbelt & back passenger side vent) I brought it in and it was there for almost a week and was not fixed. I brought the car home with no solution and it leaked again with in days. The car went back in, this time for 10 days with no communication from ****. Finally, I called and they told me that it was still not fixed, but if it happened again to bring it back that day. I called when they opened, told me that I could not bring it for another 2 weeks. I brought it in, this time it was there for 5 weeks with no communication unless I called for an update. When I got my car back, still not fixed there was more wrong with the car. My seatbelt was off the track and the power to the sunroof was cut. I brought it back to get fixed, and when I picked up, the battery was dead. I needed a new battery. Car still not fixed. I called corporate **** and got no resolution. The car leaked again, in 2 new places (light in front center on roof and light in back passenger side). I was told they call at end of the week to bring the car in. I called, they told me beginning of next week,& now its the end of the week & still no call of when I can bring it in. Today I spoke with corporate and they told me there is a recall that *** be part of the issue. No one told me that in the last 4 months. I have spent almost $800 on repairs and there has been no solution.Also, I filed a report for the lemon law which I was told is ****** mi, when the issue began I had ****** mi and when I filed the report I had ****** mi.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael S

    1 star

    11/11/2021

    If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning.When I received my car, there was damage on every rim of the vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. **** OWNERS BEWARE!

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