BBB Accredited Business sinceAdditional Locations
Phone: (800) 364-0488 990 Cedarbridge Ave Ste B7 Rm 365, Brick, NJ 08723 View Additional Web Addresses
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This company offers buying, selling and trades for gift cards.
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A BBB Accredited Business since
BBB has determined that CardCash.com LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for CardCash.com LLC include:
- 529 complaint(s) filed against business
Factors that raised the rating for CardCash.com LLC include:
- Length of time business has been operating
- Response to 529 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||245|
|Total Closed Complaints||529|
Additional Complaint Information
Consumers have reached out to BBB with reports they were promised orders would be processed within 1-2 hours with a 24 hour maximum. Instead they report the business was unresponsive and unreachable. Consumers have reported numerous unanswered emails, extremely long telephone wait times, disconnected telephone calls.
On February 4, 2015, BBB contacted CardCash to address a possible pattern of complaints.
CardCash advised BBB there were factors that required them to increase their internal security process and provided the information below.
“During the holiday season we were hit with an overwhelming crush of orders that no one could have imagined. We were a bit slow in resolving many of the issues as we struggled under the weight of these emails and phone calls from customers. We are now past the eye of the storm and our customer service response time is back to normal.”
BBB is satisfied the business has addressed the issues that created a problem and will continue to monitor any incoming complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marc Acker, COO
Prepaid Debit/Credit Cards