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Find a Location

Safelight Auto Glass has 1 locations, listed below.

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    Business ProfileforSafelight Auto Glass

    Glass Coating

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1716 Ginesi Dr, Freehold, NJ 07728
    BBB File Opened:
    8/15/2013

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My car has been having mechanical and electrical problems for upwards of 3 years now. It would not give error codes and my mechanic tried to diagnose it many times with no luck until recently. Recently the problems became much worse with the vehicle not turning on at all or frequently stalling and many lights turning on and off. I brought it to a specialty dealership to have it diagnosed and it was found to have a corroded engine wire harness from water damage. Due to the location it was hard to find and diagnose. The corrosion is behind the glove box to the left somewhat behind the stereo. The Mechanic states this is from a faulty windshield and safelight is denying that is the case and not taking ownership. Safelight came out and replaced the windshield without water testing it first and did not want to see the damage to the wire harness. I have had multiple windshields replaced on this vehicle all by safelight and have trusted their work for years. I am very disappointed in the lack of ownership from the damage caused to my vehicle and would like for safelight to cover the cost of repair. Of note I was unable to choose a specific location on the BBB website. this is a complaint about the ****** ** store as well as a location in *** ****.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph B

    1 star

    08/15/2023

    Terrible ***************** Manager nowhere to be found, Still have never received a call back after Safelite mistakenly broke my windshield washer jets on my car. I guess they are not Veteran friendly.The technicians who preformed the work were awesome, professional, and personable. Things happen, I get it. ETA on repair? Zero , with no call back. Not a good look Freehold.

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