Business ProfileforLovelySkin.com

I’ve been a loyal customer for years with lovely skin. They were offering a promotion with a purchase of a full size elta md sunblock product. Anyway this free travel size product is expiring in two months. So you’re trying to get rid of this expiring product so you’re offering it for free to your customers? Basically this sunblock is useless as a free gift considering its expiring in two weeks for this promotion was running end of August and i purchased this product that time. Beware of lovely skin offering these promotions and free trial size anything or free anything because the item that you’re receiving is most likely expired! If I didn’t read the expiration date my skin would be damaged and not protected. Do better lovely skin. I’m highly disappointed

Dear Linna, Thank you for your call Wednesday. As seen on the picture provided, we were very upfront on this promotion that this product had a limited time till sell-by date. We are happy that we could provide this to our loyal customers as it was a free, $35 product that would have otherwise been unable to give joy and allow customers to experience this great product. As provided for you today when this promotion was available, we clearly noted in our promotion email the expiration date of this item is in 10/2024. This was also displayed in the shopping cart throughout the checkout process and read “Free $35 EltaMD Full-Size UV Sheer Broad-Spectrum SPF 50+ (Expires October 2024.) We also updated the banner on the EltaMD brand page to also note the expiration date. We do all we can to provide accurate information any time an item being offered has a shorter expiration date than at least 6 months out. It is not common, though sometimes this is the best date available from the manufacturer. We can assure you that unless otherwise noted, you will receive the longest expiration date on your products as they arrive to us directly from the manufacturer. Lovelyskin.com is owned and operated by a licensed dermatologist and cosmetic surgeon. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. As you mentioned, you have been shopping with us for some time, since 2013 actually. It is unfortunate that you chose to put an untruthful review and statement on SiteJabber and other sites and we suggest you shop elsewhere in the future if this is the way you feel about us. We have put a hold on any samples sent to you and closed your account. Our best wishes to you in the future. Thank you. Sincerely, LovelySkin Customer Care