Business ProfileforWaste Connections
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 1200 Hamilton St, Fremont, NE 68025-6203
- BBB File Opened:
- 12/5/2007
- Years in Business:
- 27
- Business Started:
- 1/1/1997
- Date of New Ownership:
- 7/27/1998
- Business Incorporated:
- 7/27/1998
- Type of Entity:
- Corporation
- Alternate Business Name
- Waste Connections of Nebraska, Inc.
- Business Management
- Mr. Jamie Johnson, District Manager
- Ms. Robbin Anderson, Account Manager
- Contact Information
Principal
- Mr. Jamie Johnson, District Manager
Customer Contact
- Mr. Jamie Johnson, District Manager
- Ms. Robbin Anderson, Account Manager
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shelly K
12/11/2023
Waste Connections Response
12/12/2023
Shelly,
Thank you for reaching out regarding your commercial accounts and residential account. The price you are paying for service factors in a number of things. The date you started service, the promotional rate or regular rate you received, if you increase or decrease your service level, the length of the service agreement (contract) and price increase % done each year. Example - a customer starts service in 2016 for the current rate of x amount of dollars. We do a price increase across the board to all customers to off set the ever increasing cost of doing business. A new customer sets up service in 2018 with a promotional rate for 1 year (which is lower than what the customer is paying who started in 2016. We do a price increase across the board the following year to off set the increasing cost of doing business. These customers rates will be different and will never be the same unless they started at the exact same time at the same rate. We can not do a price increase of 65% on the customer who stared with a promotional rate just to catch up the the customer who started in 2016 and only receives a 12% increase. This would be bad business practices. Also commercial business accounts all have service agreements / contracts in place for services. This is a standard business practice. Our sales representative, Melanie, offered to work out a deal on your commercial school accounts to help with the cost of services. You declined the offer. Your service agreement (contract) is up on 3/1/2024 and instead of having to send a certified letter to cancel not more than 90 days prior to that date, Melanie, has agreed to take your verbal cancellation at the contract end date. I would be happy to go over any of this information with you and I can be reached at ************. If you would like to go back and discuss rates / services, Melanie, would be happy to assist you with that as well. I apologize if you feel that we have not explained your services as there are many factors that go into pricing and service level. I will make sure to note the accounts and look forward to speaking with you anytime.
Kindest Regards
Lindsay Harry
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.