BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 03/19/2007

Dee-sign Landscaping

Phone: (402) 392-1444

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/13/2015Problems with Product / Service | Read Complaint Details
X

Complaint
The company did not select and put in plants that were originally ordered.
I met with a designer *********. She was informative taking an interest in what my vision was and ultimately going through the computer and selecting all plants that would accommodate my two areas that needed landscaped. She said to call back about ************ to set up the work as it was too late in the season then as the plants were not available.
Contacting her in ******** she informed me she had to substitute some plants. Trusting her I accepted that thinking the substitutions would be of the same design (height, color, etc.).
The work was scheduled for the first week in ****** and upon arriving at my home she said she had to make substitutions again.
This is the first time I've done professional work, but wanted something very special. Originally I asked for an assortment of heights and colors.
What I have are inexpensive low-growing plants for the most part and they did not accommodate for future growth. To make matters worse I have existing hostas they divided and planted in the area as well which will also run into all the new smaller plants. This would be in a bed in the center of the yard.
In my second area which is in front of the house there is nothing that we originally picked out other than one small tree. They have this bed highlighted with junipers that will grow and overtake that area. No plants giving height to the area or flower bearing so no color.
I was going to accept it all and go on, but the cost and fact this ended up pretty much opposite of the original plans I feel I have to go on record of very disappointed service.
I did try to contact the owner (***) on Thursday, ****. She was not in, but did return my call. I missed it, but called again leaving another message and never heard from her again.



Desired Settlement
I'm really not sure what I want. By rights I feel I should have what we originally agreed upon, but if they're the type of business that would change an order this much and use poor judgment on the placement of plants in their future growth, I'm not sure I want to do business with them.

Business Response
Contact Name and Title: **** *******
Contact Phone: ************
Contact Email: ********************
My name is ****, and I am the owner of Dee-sign Landscaping.

Unfortunately, this can cause confusion with clients that ask to speak with *** (the previous owner). While *** does still work with us, on occasion, it is very sporadic. When messages are left for ***, we pass them to her, and she does what she will with them. I do think she tries to follow up when she can, but she has her own thing going, and it does not involve our company much anymore.

I, personally, was completely unaware of the fact that Ms. ***** was not satisfied with her landscaping. I would like the opportunity to work with her on correcting the issues that she has. The only reason I can think of that this issue has escalated to a formal complaint, is that I was not made aware of it and therefore, unable to correct it.

I have left Ms. ***** a voicemail, with my personal cell# to contact me and set up a meeting. I do hope that she would give me the chance to do whatever I can to create the garden she was envisioning. We all make mistakes on occasion, and perhaps her designer simply didn't fully understand what it was Ms. ***** wanted.

It is our Goal, and has been for the ** years I have worked for the company, to have every client so pleased that they want to refer us, not the opposite.

Industry Comparison| Chart

Landscape Contractors, Lawn Tractor Dealers, Christmas Lights & Decorations, Landscape Lighting, Lawn & Garden Pond Dealers & Supplies, Lawn & Garden Equipment & Supplies, Water Gardens Fountains & Ponds, Fountains - Garden, Display, Nursery Stock Dealers, Gardeners, Landscape Designers

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.