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            Business ProfileCHI Health St. Elizabeth

            Hospital

            Contact Information

            555 S 70th St

            Lincoln, NE 68510-2462

            Get Directions
            Visit Website
            (402) 219-8000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 135

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            555 S 70th St, Lincoln, NE 68510-2462
            BBB File Opened:
            4/27/1983
            Years in Business:
            135
            Business Started:
            1/1/1889
            Business Started Locally:
            1/1/1889
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Contact Information

            Customer Contact

            • Crystal Mize, Customer Service Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I had called CHI for a financial assistance form for both my daughter and I. They sent a hipaa form request instead of the financial form. They then sent my *** **** *** daughters account in to collections. When I called and tried to resolve this they told me I requested the HIPAA form not the financial request form. Why would I call the financial assistance line and ask for a hipaa form. When I called I spoke to both a representative and supervisor (6.5.23) and neither of them seemed concerned that this is going to impact my daughters credit. I have not much hope that they will resolve this issue.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jing L

            01/28/2022

            My wife and I received immigration physical exams and lab tests in CHI Health Clinic Southwest on December 1st, 2021. We paid our copay upon check-in and provided our health insurance information. Several weeks later, we received two big medical bills from CHI Health St. Elizabeth Home Med, which tell us that our health insurance did not cover the cost of the medical service at all. The medical bills charged us $268 per person for tuberculosis blood test and $195 per person for syphillis blood test. After searching the prices on the internet, I found that the charges on the bills are more than twice as high as the prices given by other testing labs, such as *******. I tried to negotiate with the billing office to reduce the cost, but was refused by them. Instead, CHI Health billing only offered us payment plans that would cost us more in total. I sent an email to try reaching out the patient advocate related to CHI Health, but never hear anything back. In my opinion, CHI Health St. Elizabeth has charged unreasonably high prices for the lab tests we received.

            CHI Health St. Elizabeth Response

            02/11/2022

            Dear Mr. **,

            Thank you for taking the time talk to me about your concerns today. I am so happy I was able to provide you with a satisfactory resolution. I hope that you and your family will continue to come to CHI Health for your health care needs in the future. Please do not hesitate to reach out to me with any further questions you may have.

            Sincerely,

            Crystal ****
            Customer Service Manager

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

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