Business ProfileforRiver City Heating & Cooling

More details to come. But for now, I have been a customer of River City since 2011 when they installed a new furnace and since then have had an annual heating and cooling maintenance agreement with them until today. During this time I have paid them in excess of $11,000. In July and August 2023 I paid them $2,667.13 to install a new coil, thermostat, and humidifier control because the A/C was not working. After the work was completed the A/C worked fine and there was no reason for me to use the heat since the temperature in August and September pretty much ranged in the 80s to high 90s during that time. I have a gas furnace and heat pump. Up until October I had not turned on the heat since I didn't need it. When I did turn it on In October 2023 the system was not switching from heat pump and furnace correctly and the temperature in the house was at least 5 degrees below the temperature set on the thermostat. The heat pump would come on but not stay on long enough to heat the house and it did not switch to the auxiliary furnace heat. I had to manually change the thermostat to auxiliary heat to heat the house. This was the first chance I had to find out that the heat pump / furnace were not turning on correctly since the thermostat was installed. I suspect either it was installed incorrectly or the thermostat is defective. River City said they would have to charge me a minimum service call of $100 since it was over 30 days since they did the work. I explained that October was the first time I turned on the heat and knew there was a problem and the 30 days should not apply since I had no way of knowing that their work or product was defective until using the heat. Why would anyone agree to pay another $100 to the company that did the shoddy work to begin with. If I'm going to pay another $100, I'm going to hire a company that can be trusted, backs their work, and treats their long time customers properly. They are giving up a 12 year customer over $100.