Business ProfileforJohn Henry's Plumbing, Heating and Air

Dishonest company. I was charged $315.00 for a $5.00 part for my toilet. Took him 5 minutes to install.

We're sincerely sorry to hear about your dissatisfaction. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.

We strive to provide fair and transparent pricing for all our services, and we understand that the discrepancy between the cost of the part and the total charge may seem concerning. In this instance, we acknowledge that the circumstances were extraordinary, as our technician needed to expedite the repair process due to an approaching tornado, prioritizing safety for all involved.

However, we understand that communication could have been clearer regarding the accelerated service, and for that, we apologize. We're committed to addressing your concerns and ensuring that our pricing practices are transparent and reasonable.

Please reach out to our customer service team so we can further investigate this issue and work towards a resolution that satisfies you. Your satisfaction is important to us, and we're dedicated to making things right.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

This reply is 100% insincere! I called customer service twice and nothing came of it. When I made the appointment they they say between 8am and 6pm, not having any concern for the customers time. You could offer a realistic time, like within an hour of a certain time. Waiting all day is ridiculous! There was stormy weather starting that day, but he was done in minutes regardless of that. That is deceiving you would even say that. If something would have happen due to a storm, it would be safer to take shelter my home that to be driving a van. If you want to refund any part of the obsorbant amount you charged me, that would be the right thing to do. But I don't believe you are willing to do that since that is what I said to the customer service lady on the phone, and I received no call back. I gave the review because people need to know. I don't believe the 5 start reviews are legitimate. I contacted BBB because your business is dishonest and greedy. I will never use this company, nor do I have anything good to say about the service. It was robbery what you did. Flat out, robbery in my opinion! From what I've read some of your other customers have had the same experience but with much larger amounts. I feel terrible for them, but I'm glad they shared their experiences. So, call me if you're willing to show any sense of integrity in business. Otherwise it's $315.00 I lost, but lesson learned! You don't want to regain trust, you want money. I'm all for company making an honest living, but what you did is not honest!