Complaint I had an account with metro for about 2years.I have complained at least 4 times about not receiving my statements regularly every month so much so that I have never set up my direct deposit.Finally I get a statement from a collection agency telling me I have an outstanding balance,I went into the branch explained to the teller how disappointed I was that I wasn't getting my statements but got a collection notice, requested a copy of the account activity because I rarely used it which I had to wait be mailed to me.3 days later I got the statement called in paid the balance off while on the phone the rep told me I just needed to go back into a branch to set up my account over again because it would be a different account #.I go to a branch to reopen and they tell me although I paid off the balance I would have to pay and additional ****** to reactivate never was I told that I would have other charges by the woman I spoke with and was certainly upset that I was told once my account was brought current there wouldn't be any other issues especially do to the fact I wasn't receiving my statement to monitor my activity before we had a problem like this now in order to get my son and myself account reestablished I'm hit with other misc charges in part because of their error, certainly unfair and misleading. Product_Or_Service: member account
Desired Settlement I would like my account reestablished with out error and to receive myself and my sons statement on a regular basis per the rep I spoke with whom took my payment.
Business Response In response to the complaint filed, we were able to speak to the member on ********** and resolve the situation. She plans on opening a new account with Metro on **********.
Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a representative,who was more than helpful. She resolved the issue with me not getting my statements and reaffirmed my decision to stick with the company based on my previous beliefs that they are a good and reprutatble company to bank with that values their members and customer service.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Metro Health Services Federal Credit Union is in this range.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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