Business ProfileforBig Red Flooring, LLC

I purchased 61 boxes of flooring totaling $*******. The owner measured and ordered flooring according to the prints. At no point did he mention that he doesn't take returns. I paid him ******* in cash, he refused to give me a formal receipt so I made him right down how much I paid for with his name total cost and amount of boxes. He stated he didn't want to give me a formal result since he paid the rep in cash so taxes were avoided and I could get the flooring at a better price. I completed my job and had a 1/3 of the boxes left. I reached out to return the remaining material then all of a sudden she starts avoiding my phone calls, text messages, and requests to meet and discuss the returns that he significantly over ordered. At one point he said he would take them back with a "small" re-stocking fee. He mentioned multiple times that this was his top selling flooring and the best on the market. So I asked why is there a re-stocking fee? The remaining contact I had from him was very sporadic and inconsistent. After 3 weeks of requesting a return he finally stated that he could take back the flooring and he would pay me ******* bs the ******* that the math came out to. I kept requesting a specific day and time to return the flooring as I am on crutches and can't unload/load the flooring with my neighbors help so that I needed to work around his schedule. I have many, many options for days/times to return and even had him give me a day/time as long as it was a day or so I advance so I could get the help. This company is ******** all around to work with . The owner, says one thing then does something different. I have all the texts between him and I. He doesn't want to take the returns even though he is the one that over ordered. Now he is lying and stating that I paid a fraction of what I paid, even though I have shown him proof of what I paid and for how much. All I want is for him to take the returns and pay what is owned. I am * ****** ****** remodeling my home.